Pick-up agent

Central Transport

127d • $16 - $20

About The Position

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years, is currently looking to help you grow professionally by becoming a Customer Service Specialist for our Corporate Office in Warren, MI. This client relations role is critical to maintain customer perception within our organization and is a great 'first office job' to help you get started in your career or continue to grow the skills you already have. Our representatives are provided with in-depth training which will develop your professional office skills.

Requirements

• Must be 16 years of age.
• Excellent attendance and the ability to work Monday through Friday.
• Superior communication skills.
• Strong attention to detail and sense of urgency.
• Ability to maintain a professional demeanor.
• Experience with Microsoft Office (Outlook) and willingness to learn company-specific systems.
• Ability for detailed note taking.
• Upbeat personality/positive outlook.

Responsibilities

• Address customer inquiries via phone and email including tracking/tracing, scheduling pick up requests, process instruction, and rate quotes.
• Research issues using available resources.
• Maintain detailed records and documentation for each customer interaction.
• Communicate effectively with internal parties regarding the needs of specific shipments.
• Handle a variety of scenarios with the ability to think decisively.

Benefits

• Full-Time shifts available between 9am and 9:00pm (Monday-Friday, no weekends).
• Ability to promote and grow within the organization.
• Paying up to $20.50 per hour after full training.
• 401(k).
• Shift Premium after 6:00 pm.
• Health, dental, vision, and life insurance for full-time employees.
• Paid Time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees