PI Technician

Alstom • Kearny, NJ

437d

About The Position

The PI Technician role at Alstom involves troubleshooting and supporting the commissioning and validation of mobility solutions. The technician will be responsible for ensuring system performance, conducting investigations, and providing technical leadership during the PI period. This position requires a blend of technical expertise and customer interaction to enhance product performance and customer satisfaction.

Requirements

• Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
• Minimum IT knowledge
• Internal EHS training
• Graduate in technical area (mechanical or electrical/electronics) (Desirable)
• Technical troubleshooting/investigation/testing experience (mechanical or electrical/electronic)
• Field Experience
• EHS knowledge and exposure
• Product knowledge
• Railway Safety/Product liability (Desirable)
• Engineering knowledge (Desirable)
• Customer contact (Desirable)
• Self-government (Desirable)

Nice To Haves

• Graduate in technical area (mechanical or electrical/electronics)
• English proficiency
• Railway Safety/Product liability knowledge
• Engineering knowledge
• Customer contact experience
• Self-government skills

Responsibilities

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities
• Report & register any deviation (failure/event) in Failure Management database including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & troubleshooting procedures to evaluate system performance and perform failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommend preventative and corrective actions
• Instruct and direct operators in field modification and repairs if needed
• Advise PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conduct peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience

What This Job Offers

• Job Type: Full-time
• Industry: Transportation Equipment Manufacturing
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees