PI Account Representative - Remote

Team Rehabilitation Services, LLC•Clinton Township, MI

10d•Remote

About The Position

Team Rehab is a therapist-owned network of outpatient clinics across Michigan, Illinois, Indiana, Wisconsin, and Georgia. Since our first clinic opened in 2001, we’ve built a reputation for excellent outcomes, exceptional patient satisfaction, and a workplace where therapists love to work. Our mission is simple: Provide the best outpatient physical, and occupational therapy. Make therapy enjoyable for patients. Deliver measurable improvements in health and quality of life. We believe that great therapy starts with great people — and we’re committed to giving our team the tools, time, and support they need to succeed. Act as contact between patients and/or attorneys and the clinics. Handle customer intakes, explain available options, and process requests. Schedule and confirm appointments. Perform a variety of administrative and support duties. Review and verify accuracy of supporting documentation as necessary. Communicate with patients, attorneys, and doctors in a timely manner. Maintaining files in an appropriate manner to assure accessibility. Respond to requests in a timely fashion. Troubleshoot to resolve any concerns. Communicate with the legal team any follow-up on outstanding issues. Observe confidentiality with clients and clinics. Any other duties as assigned Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

Requirements

High school graduate or equivalent
Strong attention to detail required
Excellent demonstrated customer service required
Must reside in one of the five states where we are located: Michigan, Indiana Illinois, Wisconsin, Georgia

Nice To Haves

Experience in health care or personal injury is an advantage
Experience in MS Word and Excel

Responsibilities

Act as contact between patients and/or attorneys and the clinics.
Handle customer intakes, explain available options, and process requests.
Schedule and confirm appointments.
Perform a variety of administrative and support duties.
Review and verify accuracy of supporting documentation as necessary.
Communicate with patients, attorneys, and doctors in a timely manner.
Maintaining files in an appropriate manner to assure accessibility.
Respond to requests in a timely fashion.
Troubleshoot to resolve any concerns.
Communicate with the legal team any follow-up on outstanding issues.
Observe confidentiality with clients and clinics.
Any other duties as assigned
Must be committed to Team’s initiative of making DEI a priority - bringing a sense of belonging and empowerment within a diverse workforce

Benefits

$1,500 per year for continuing education or student loan repayment — your choice.
40 hours of paid CEU time in addition to PTO.
A strong Equity & Engagement commitment — every team member’s voice matters.
LOW COST medical plan option, plus dental & vision coverage.
401(k) match, profit sharing, and generous PTO.
Competitive salary with monthly bonus opportunities.

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