Physician Support Rep III
About The Position
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Physician Support Specialist must be able to triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs. Candidate will use eRecord, OnBase, RightFax, as well as distribute mail, run office related errands, and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player and consistently demonstrate ICARE values in each of the major responsibilities.
Requirements
- High School Diploma and Minimum of 2 years of relevant experience required; or an equivalent combination of education and experience.
- Minimum of two years relevant experience required or an equivalent combination of education and experience.
- Strong customer service skills, oral communication and written communication skills are essential.
- The ability to work in a fast-paced, stressful environment, demonstrate efficiency in prioritizing assignments, and the ability to multi-task.
Nice To Haves
- Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records, preferred.
- Demonstrated customer relations skills.
- Knowledge of eRecord and Microsoft programs are desired.
Responsibilities
- Interacts with patients, families, providers, and other offices on the telephone and asses the call to understand needs, prioritize medical concerns, and obtain responses from providers and follow up with patients.
- Schedules all necessary imaging, tests, outpatient procedures, and manages and reviews incoming referrals for proper scheduling and distribution.
- Works with Administrative Assistant to ensure outpatient clinics are opened and closed appropriately.
- Works bump and reminder lists effectively, timely, and accurately.
- Assists providers with contacting families to provide test results and provides support for requesting all necessary medical documents for internal and external needs/
- Attends office staff meetings, schedules and prepares agenda for division meetings. Including drafting meeting minutes.
- Provides clerical assistance, including distributing mail, and creating routine and non-routine mail correspondence to families and outside offices. Also scans documents and prepares routine faxes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
51-100 employees
