Physician Support Rep III

University of Rochester

98d • $19 - $25

About The Position

The University of Rochester is seeking a dedicated individual to perform complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. This role involves managing provider schedules, coordinating patient care, and providing information and data support. The position is located at 2212 Penfield Rd, Ste 200, Penfield, New York, and is a full-time role with a scheduled weekly hours of 40. The compensation range for this position is $19.47 - $25.77 per hour, depending on various factors including market data and individual qualifications.

Requirements

• High School diploma and 2 years of relevant experience required.
• Medical Terminology knowledge.
• Experience with surgical/appointment scheduling software (such as Flowcast) and electronic medical records preferred.

Nice To Haves

• Demonstrated customer relations skills.

Responsibilities

• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims.
• Manages provider(s) documentation and information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre- and post-operative.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees