Physician Support Rep III

University of Rochester • Town of Brighton, NY

73d • $19 - $26

About The Position

The University of Rochester is seeking a dedicated individual to perform complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. This position is responsible for all clinic preparations, including providers' time and calendar management while optimizing provider-patient schedules, coordination of patient care, and information/data support. The role requires a commitment to the values of equity, leadership, integrity, openness, respect, and accountability, ensuring a welcoming community for all.

Requirements

• High School diploma and 2 years of relevant experience required.
• Medical Terminology knowledge.
• Experience with surgical/appointment scheduling software (such as Flowcast).
• Experience with electronic medical records.

Nice To Haves

• Demonstrated customer relations skills.

Responsibilities

• Serves as primary contact for provider(s).
• Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
• Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
• Finds missing orders and sends them for review and approval.
• Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
• Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims.
• Manages provider(s) documentation and information.
• Arranges travel, conference registration, and hotel accommodations.
• Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
• Research hospital medical records for the information requested by physicians, insurance companies, and attorneys.
• Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
• Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
• Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
• Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
• Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
• Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
• Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
• Serves as main point of contact for patients pre- and post-operative.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1-10 employees