Physician Support Rep III-Imaging Call Center

University of Rochester-posted 4 days ago
$20 - $26/Yr
Full-time • Mid Level
Onsite • Town of Brighton, NY
51-100 employees
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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Responsibilities: Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.

  • Serves as primary contact for provider(s).
  • Manages provider(s) calendar and prioritizes appointments and meetings based on provider preferences.
  • Chooses and recommends among competing demands.
  • Examines the clinical schedule(s) on a continuous basis to identify opportunities for optimizing the time and effort of providers.
  • Finds missing orders and sends them for review and approval.
  • Anticipates needs of insurance companies by gathering all necessary information for referrals and prior authorizations.
  • Applies provider preferences and protocols in selecting multiple possibilities to execute and/or delegate follow-up actions based on the provider’s patient notes.
  • Composes, edits, and obtains signatures for non-routine letters of correspondence related to appeals on denied claims, including compiling all necessary information and drafts for provider signature.
  • Manages provider(s) documentation and information.
  • Composes and types non-routine correspondence providing factual information.
  • Arranges travel, conference registration, and hotel accommodations.
  • Interfaces with organizations, hospitals, and others to facilitate invited lectures and speaking engagements for the provider.
  • Researches hospital medical records for the information requested by physicians, insurance companies, and attorneys.
  • Determines the order of daily surgeries and ambulatory procedures based on the patient’s medical conditions and severity.
  • Negotiates surgical/procedure schedule by communicating complex details directly to the Operating Room scheduling office and Ambulatory Surgical Center Staff.
  • Authorizes overbooking and rearranging of surgeon's Operating Room schedules based on case complexity and medical urgency.
  • Authorizes rescheduling when cancellations occur by applying protocols for surgical scheduling.
  • Orders all necessary surgical/procedure equipment, devices, and medication based on the application of protocols needed to conduct the surgery/procedure.
  • Follows-up to confirm the order is fulfilled and ready for surgery/procedure.
  • Employs multiple contingency strategies to ensure all details, materials, and locations are ready for surgery/procedures as scheduled.
  • Ensures patient education and follow-up details vary according to pre-operative readiness and post-operative rehabilitation expectations and activities.
  • Accountable for completeness of all relevant information from pre-op testing and evaluations for review by the anesthesiologist and the Operating Room.
  • Assembles the necessary details from multiple tabs within the electronic medical record for review and inclusion when completing disability paperwork.
  • Assesses calls to understand patient needs, prioritizes medical concerns, and obtains responses from providers and follows up with patients.
  • Serves as main point of contact for patients pre and post-operative.
  • Other duties as assigned.
  • High School diploma and 2 years of relevant experience required
  • Or equivalent combination of education and experience
  • Demonstrated customer relations skills required
  • Medical Terminology, experiences with surgical/appointment scheduling software (such as Flowcast), and electronic medical records preferred
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