Physician Scheduler III

The University Of Mississippi USA

302d

About The Position

The Physician Scheduler III is responsible for facilitating and managing provider schedules to maximize customer service, patient access, provider productivity, and business operations. This role includes completing the pre-registration process using practice management software to capture accurate demographics, making referrals for financial counseling, and handling physician referrals, authorizations, and certifications. The position functions as the lead scheduler for the department.

Requirements

• High school diploma/GED plus three (3) years of customer service or medical office experience.

Responsibilities

• Trains and mentors physician schedulers using basic competency training modules.
• Serves as lead scheduler, coaching, training, and educating other staff members as required.
• Assists with the hiring process as needed.
• Maintains current knowledge of patient scheduling software, policies, and procedures for pre-registration, registration, and scheduling patient appointments.
• Pre-registers all new patients, scheduling appointments and/or procedures with 95% accuracy.
• Obtains demographic data for the referring physician when a patient is scheduled, including reason for visit, and documents the reason.
• Confers with the patient's insurance company to verify resources, insurance or federal program eligibility, and benefits prior to patient arrival, with 95% accuracy.
• Updates referrals and approvals prior to patient's subsequent visits.
• Utilizes access resource guidelines/scheduling protocols to determine the need for financial counseling.
• Identifies strategies to improve operational efficiency of the scheduling process.
• Continues the ongoing educational and training process to keep current on pre-registration processes, registration, business operations, and payor contract interpretation skills.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: High school or GED