Physician Referral Specialist - Patient Access Call Center - Kings Hwy

Ochsner LSU Health System • Shreveport, LA

36d

About The Position

This job is responsible for coordinating internal and external patient referrals from providers; answers calls from the physician referral call line or assigned clinic, coordinates appointments, and provides follow-up as required while providing exceptional customer service. Will also work collaboratively with resources such as the Regional Referral Center and/or the organization's On-Call service. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

• High School diploma or equivalent
• 4 years experience in appointment scheduling, customer service or related field.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor's degree.
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Manages the incoming call volume from referring physicians and practices or external referral volume from physicians within the clinic.
• Schedules appointments and procedures as requested, while partnering with internal departments and leaders to establish new patients.
• Develops tools to track and measure success.
• Works collaboratively with physicians, clinical care team, the Physician Liaison Representatives, Regional Referral Center, and the organization's OnCall service.
• Represents the organization as a subject matter expert to meet the needs of the referring physicians and practices.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees