Physician Practice Patient Business Services Coordinator - Comprehensive Heart Care

Memorial Hermann

293d

About The Position

The Physician Practice Patient Business Services Coordinator at Memorial Hermann is responsible for assisting management in overseeing departmental operations. This includes mentoring other employees as a quality improvement coordinator, ensuring accurate completion of registration, monitoring and correcting reports, maintaining data integrity, and handling escalated issues. The role also involves scheduling staff and providing training and education to ensure optimal performance and service delivery.

Requirements

• High School diploma or GED.
• Three (3) years of experience in a hospital or medical business office setting preferred.
• Ability to multi-task.
• Proficient typing/keyboarding skills.
• Supervisory and/or leadership experience preferred.

Responsibilities

• Completes quality review and monitors for process improvement opportunities.
• Calculates percentage of error for key elements, tracks and reports to management.
• Participates in educational endeavors of department.
• Maintains knowledge base of processes and systems by attending update meetings and review training.
• Gathers information and prepares and analyzes operations reports, correcting errors to ensure accurate billing.
• Develops and maintains staff schedules to ensure optimal coverage.
• Interacts with all staff levels to ensure resolution of issues.
• Monitors assigned reports for data integrity.
• Researches and corrects accounts as required.
• Protects the financial integrity of the facility by ensuring accuracy of all functions performed by staff.
• Participates in preparation and presentation of department staff meetings, education, and in-services.
• Monitors, reviews, and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Communicates effectively and professionally with all Patient Access customers.
• Supports HR processes including coaching and mentoring of staff.
• Ensures safe care to patients, staff, and visitors.
• Promotes individual professional growth and development.
• Models Memorial Hermann's service standards.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED