Physician Office Supervisor - Urgent Care - Darlington

McLeod Health • Darlington, SC

243d

About The Position

The Physician Office Supervisor for Urgent Care in Darlington is responsible for overseeing the daily operations of the office, ensuring a high level of service excellence and operational efficiency. This role involves greeting patients and visitors in a friendly manner, answering phone calls with good customer service skills, and maintaining confidentiality. The supervisor will handle customer complaints, review insurance and billing reports, and lead teams in achieving operational budget goals. Additionally, the supervisor will manage human resources tasks, including hiring and training staff, and support providers with various administrative needs. The position requires monitoring office processes and reporting any issues to management.

Requirements

• High School Diploma or GED.
• Basic knowledge of computer input required.
• Ability to perform basic clerical functions.
• Comprehension of medical terminology.
• Good spelling and number skills required.
• Clear, concise voice required.

Responsibilities

• Greets patients and visitors in a friendly and courteous manner.
• Answers telephone within three rings using good customer service skills.
• Maintains confidentiality in talking with patients.
• Handles customer complaints as appropriate.
• Reviews daily, monthly, quarterly insurance/billing reports.
• Leads teams with service excellence and operational budget goals.
• Handles human resources tasks including HR issues and hiring staff.
• Oversees training of new employees.
• Supports providers with CME, onboarding, and licensing.
• Creates call schedules for providers and locum company.
• Monitors CLIA, shred, hazardous waste usage, and equipment.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED