Physician Office Specialist

OhioHealth

15h•Onsite

About The Position

The Physician Office Specialist provides essential receptionist and clerical support to ensure efficient patient flow, comfort, and satisfaction within the office. Primary responsibilities include managing phone calls using a computerized system, directing inquiries appropriately, scheduling patient appointments within the electronic medical record (EMR) system, accurately entering patient data, and verifying insurance information. This role also involves providing general support to other staff members as needed. The ideal candidate is expected to be well-organized, highly motivated, customer service-oriented, possess strong communication skills, and demonstrate proficiency in computer usage. As part of a High Reliability Organization (HRO), the position emphasizes a strong focus on safety, quality, and efficiency in all job duties. This is a full-time position, scheduled for 40 hours per week on a day shift, within the PCP Ross County department.

Requirements

High School or GED (Required)
1-2 years previous secretarial Experience in health care or medical office or one to two years related Experience and/or training; or equivalent combination of and Experience
Well organized
Highly motivated
Customer service oriented
Good communication skills
Strong computer knowledge and skills

Responsibilities

Greets patients at arrival for appointments, initiates appropriate paperwork.
Completes patient registration, insurance verification, collection of patient insurance co-payments, collects patient outstanding balances, establishes patient payment plans, ensuring accuracy of information placed in information systems and billing systems.
Works electronic medical record work queues to correct registration errors.
Responsible for electronic and manual insurance verification and processing of insurance paperwork.
Obtains pre-authorization from insurance companies when necessary.
Interacts with physician offices and other third parties to obtain all necessary paperwork.
Updates patient chart electronic or paper, obtaining patient signatures on necessary documents, files paperwork, notifies appropriate clinical associates of patient arrival.
Answers multi line phone system, screens calls for office associates, directing to appropriate office associate, ensures appropriate phone coverage using a computerized system.
Provides general office and clerical support for office as assigned by Office Supervisor and or Manager, to include but not limited to: faxing documentation to referring physician offices, completion of disability forms, FMLA forms, Attorney request letters for reports, patient record releases, Industrial C-9s, C-84s, C-86s, Medco 17s, Industrial appeal paperwork and retroactive C-9s.
Works Industrial claims in the electronic medical record system, to include but not limited to: attachment of requested dictation to claims, addition of diagnosis allowances and authorization numbers.
Assists in keeping patient charts organized and filed, including scanning and docutrack information into EMR.
Attends staff meetings.
Attends continuing in-house education seminars for further education as needed.
Sorts, distributes, and mails transcription as assigned.
Orders and stocks office supplies.
Ensures office equipment are clean and well-maintained.
Provides support to appropriate staff members as assigned.
Focus on safety, quality and efficiency in performing job duties.