Physician Office Specialist I - Gate Parkway Primary Care

Mayo Clinic • Jacksonville, FL

119d

About The Position

Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs and requests of the health care team. Allows providers to focus on patient care by coordinating/scheduling appointment schedules and daily activities of required materials/information, serving as a direct contact and resource to the patient, utilizing clerical skills, technical skills and excellent customer service techniques. Accurately registers new patients and updates demographic and insurance information. Provides face-to-face customer service regarding any billing and insurance questions. Assists with negotiating authorizations and/or pre-certifications for patients within the Mayo system. Assists with verifying insurance benefit and systematically documents the source and method of verification. Collects co-payments, pre-care deposits, consultation fees and other forms of account payments from patients. Documents and reconciles cash received.

Requirements

• High School Diploma or equivalent.
• One or more years experience/training in a forward-facing customer service role or medical environment.
• Previous experience in multiple electronic applications, including Word and Excel.
• Ability to keyboard at 30 cwpm.
• Strong customer service background.
• Excellent written and oral communication skills.

Nice To Haves

• Comfortable with technical office equipment (printers, fax machines, copiers, telephone systems).
• Good problem-solving skills and ability to exercise good judgment.
• Ability to interact with a variety of people at different levels within the institution.
• Organizational skills with the ability to function independently and manage multiple tasks/priorities.

Responsibilities

• Facilitates patient visits and supports health care providers.
• Anticipates and responds to patient needs and requests.
• Coordinates/schedules appointment schedules and daily activities.
• Serves as a direct contact and resource to patients.
• Accurately registers new patients and updates demographic and insurance information.
• Provides face-to-face customer service regarding billing and insurance questions.
• Assists with negotiating authorizations and/or pre-certifications.
• Verifies insurance benefits and documents the source and method of verification.
• Collects co-payments, pre-care deposits, consultation fees, and other account payments.
• Documents and reconciles cash received.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED