CLN Physician Office Services Representative Offsite

Huntsville Hospital Health System • Boaz, AL

14d • Onsite

About The Position

A Physician Office Services Representative Offsite is placed inside a high volume physician practice to schedule and pre-authorize diagnostic testing and act as a general liaison to MMC. Their daily routine varies depending on the needs of the practice. They ensure that testing is ordered to the provider and patient’s preferences and according to the guidelines set by the departments and Central Scheduling. They also ensure that results reach the provider whether it be via EMR or fax. OSRs function as a representative of MMC and are often the main channel of communication between the practice and MMC. OSRs may also be trained to assist in multiple locations reporting to Offsite Services.

Requirements

• This position requires, at minimum, a high school diploma or GED.
• Prior experience in the healthcare environment and/or customer service is preferred.
• A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary.
• This position requires the ability to communicate in a pleasant, professional, concise, and caring manner.
• It also requires critical thinking and problem solving to ensure the best care possible for our patients.

Nice To Haves

• Prior experience in the healthcare environment and/or customer service

Responsibilities

• Schedules patients at physician request for diagnostic services
• Verifies insurance coverage for services as well as whether a pre-auth is required – obtaining the pre-auth as needed
• Communicates appointment information and preparation instructions to patients
• Communicates with referring providers to ensure all clinical documentation needed is available at time of appointment
• Ensures that provider receives results in a timely manner
• Prints medical records for practice as needed to improve continuity of care
• Assists with ease of referral to various other MMC services such as PT, CCC, etc.
• Maintains requested statistics, clinical documentation, and reports

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED