Physician Office Scheduler

HCA Healthcare • Chattanooga, TN

265d • Remote

About The Position

This is a WORK FROM HOME ROLE: SCHEDULE MONDAY - FRIDAY, WITH 8 Hour Shifts BETWEEN 6:30 AM - 7:00 PM CST. The Physician Services Scheduler is responsible for answering incoming phone calls, scheduling patient appointments in the registration system, insurance verification, routing calls and communicating to the appropriate department or physician offices. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Physician Office Scheduler like you to be a part of our team.

Requirements

• High school diploma or GED preferred
• One year of related experience preferred
• Experience using EClinical Works preferred; Meditech or Cerner is a plus
• Experience in scheduling for physician's offices preferred

Responsibilities

• Answer incoming calls in a timely and professional manner
• Schedule all patient appointments for physician practices including cancellations and changes
• Perform insurance verification and verification of patient demographics
• Select accurate insurance carrier plans and inform the patient of any carrier that is out of network
• Provide Good Faith Estimates (GFE) upon patient request
• Inform the physician office staff for patient of any testing requirements according to the instructions and queries in the scheduling module
• Ensure that any edits are performed in the scheduling module
• Ensure all required information is accurate and complete in the scheduling module
• Work closely with the physician office staff to ensure that pre-cert/authorization numbers are entered in the scheduling or registration system as needed
• Select the correct patient medical record number consistently
• Utilize appropriate method/tool to communicate with Physician offices as necessary

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage
• Flexible spending accounts, supplemental health protection plans
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED