Physician Office Manager - Halifax Behavioral Services

Halifax Health•Daytona Beach, FL

15h

About The Position

Directs the overall business activities of a behavioral health outpatient medical practice including staffing and scheduling of employees, budgeting and purchasing, and daily operations. Responsible for coordinating, directing and supervising day to day operations as well as strategic planning and growth within the medical practice. Evaluate changes and updates as well as goals and planning.

Requirements

Bachelor’s degree in healthcare administration or business preferred
Minimum of 5 years’ experience in healthcare management preferred
Knowledge of accounting, insurance, coding, clinical coordination, and computer operations
Working knowledge of insurance industry practices including managed care
Excellent communications skills both verbal and written
Ability to work well with physicians, staff members and other hospital personnel
Adaptability to challenging situations with composure and professional attitude
Budget and financial management ability
Strong computer skills and customer service skills
Positive, motivational person with strong work ethic
Critical thinker, team player and mentor
Professional in dealing with both internal staff and patients
Ability to build consensus and morale amongst staff

Nice To Haves

Practical clinical skills and clinical coordination experience in office setting desired
Previous experience with Epic a plus

Responsibilities

Ability to understand the goals of the practice and work to obtain these goals both independently and with the direction of administration
Serve as liaison with medical staff / practitioners
Assist with budget evaluation and improvement
Assist with monthly review of budget and expenses and implement improvements as required
Stay current of changes in healthcare field that relate to the practice
Management of staff to include hiring, training, supervising and evaluating
Direct daily activities of the office staff
Oversee ordering and usage of supplies
Review / process requests for payment
Process / approve payroll / submit corrections
Oversee billing and collections
Stays current with appropriateness of charges and documentation
Daily interactions with employees and patients
Constantly assess environment and address potential situations
Oversee proper maintenance of all offices
Respond to patient inquiries and complaints adequately and efficiently and handle resolve
Respond to request for reports and information from billing system
Assist in creation and the updating of policies and procedures
Schedule in-services and communicate policy and procedures to staff
Effectively train and orient new employees
Implement work policies for employees
Assist with back up of front desk duties
Serve as liaison with external and internal vendors / departments
Assure proper maintenance of office(s)
Mediate between office-related issues and other work disputes
Organize monthly office staff meetings / set agenda
Serve as a line of communication from the office leaders to administration
Create a work schedule maximizing employee productivity and efficiency
Supervises front desk staff with responsibility for registration, billing, collections, charge verification, and all financial operations.
Supervises clinical staff with responsibility for providing direction for physician and hospital requirements including Joint Commission, licensure, required certifications, etc.
Prepare all required reports for productivity and quality measurement
Provide necessary documentation for audits
Contain expense costs within budgetary constraints
Serves as liaison between hospital and medical staff in interpretation and support of approved policies and procedures.
Supervises staff to insure departmental and hospital goals and objectives are accomplished
Participate in personal and professional development programs
Evaluate employees giving feedback, both positive and constructive, promote and discipline as necessary
Oversees time/attendance reports and all other personnel payroll reports
Monitors and evaluates department personnel on an on-going basis. Provides constructive interaction, increases and/or promotions. Performs corrective action counseling and recommends termination of employment when necessary.
Initiates requisitions, interviews, hires and monitors new personnel
Develops departmental policies, procedures and job descriptions and performance standards
Other Hospital policies provide a framework for setting objectives or determining outcomes expected. Works independently towards team goals using manuals, guidelines, precedents or general instruction from Director of Operations.