Physician Office Floater, Certified (MA)

Mdvip • Chevy Chase, MD

17d

About The Position

Provides direct patient care and supports the physician in delivering high-quality medical services while ensuring a seamless patient experience. This role also assists the front office as needed, ensuring smooth daily operations, patient satisfaction, and practice growth and retention. The position requires a balance of clinical and administrative responsibilities, with an emphasis on professionalism, attention to detail, and patient-centered care.

Requirements

• High school diploma or GED required.
• Graduate of an accredited Medical Assistant program, or equivalent combination of education and experience where two years related experience equals one year of schooling.
• Minimum 1–2 years of experience in a medical office, ambulatory care setting, or physician practice preferred.
• Experience with electronic medical records (EMR ) systems required; Athena or EPIC experience preferred – location dependent.
• Minimum 1-2 years of phlebotomy experience.
• Certified/Registered Medical Assistant
• Phlebotomy Certification
• Current American Heart Association BLS Certification Card

Nice To Haves

• Prior experience in both clinical support (e.g., phlebotomy, injections, vitals) and front office functions (scheduling, insurance verification, collections) strongly preferred.

Responsibilities

• Front Office Support/45% Assist with scheduling/canceling appointments, check-in, and check-out.
• Answer inbound calls promptly and professionally.
• Verify patient demographics and insurance information.
• Collect co-payments/coinsurance and outstanding balances.
• Perform administrative duties and support clinical staff as needed.
• Clinical / Patient Care/45% Collect and document accurate demographics, medical history, and other clinical data in EMR.
• Record vital signs and administer injections, splints, and dressings.
• Prepare patients for examination and accompany them to rooms.
• Maintain exam/treatment rooms and inventory of supplies.
• Administer vaccinations per provider orders.
• Assist physician and staff during exams, treatments, and testing.
• Demonstrate working knowledge of medical terminology.
• Perform lab duties, including phlebotomy, specimen collection, labeling, and chain of custody.
• Ensure medications are in date and supplies are adequately stocked.
• Safeguard patient rights by maintaining confidentiality of all personal, medical, and financial information.
• Patient Engagement & Retention/10% Welcome patients in person and by phone; answer inquiries or refer appropriately.
• Support practice growth and retention by delivering excellent service and engagement

Benefits

• Competitive compensation: attractive base salary complemented by performance-based incentives for eligible roles.
• Comprehensive benefits: health, dental, vision insurance, and retirement plans.
• Professional development: access to ongoing training and leadership development programs.
• Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees