Physician Office Coordinator - Full Time - Bronson OB/GYN - Centre St., Kalamazoo

Bronson Healthcare•Kalamazoo, MI

3d•Onsite

About The Position

The Physician Office Coordinator coordinates/supervises the clerical support staff and their functions for the practice. It is the responsibility of this position to support the providers in all clerical duties and to support the Practice Manager, providing continuity of leadership day-to-day. The Physician Office Coordinator acts as a role model, mentor, coach and resource person to the staff to ensure that all practice standards are maintained and to encourage a team environment. The Physician Office Coordinator is involved in assisting the Practice Manager in attracting, developing, maintaining, and retraining qualified staff members. Duties may include assisting with hiring, orientation, monitoring and evaluating performance, problem solving, employee counseling, staffing and payroll. The individual is responsible for resolving issues concerning the day-to-day office operations of the practice, including: scheduling, registration, billing, and coding. He/she ensures that confidentiality is maintained. In addition to duties involving practice personnel, the Physician Office Coordinator serves as a contact for internal and external customers. He/she is responsible for creating an environment, which fosters positive customer service and meets all quality standards, implementing new and monitoring ongoing processes. This role provides opportunity for leadership succession. Employees providing direct patient care must demonstrate competencies specific to the population served.

Requirements

Associate’s degree in Business or related field and/or 1-2 years equivalent combination of education and experience required
Requires a skill level that encompasses all clerical aspects of practice management
Demonstrated ability to work with and lead a variety of people
Demonstrated independent decision making ability and able to work with customers in challenging situations
Knowledge of computerized systems including word-processing, spreadsheets, and healthcare-based systems (i.e. practice management system)
Ability to read, interpret, and analyze data from various computer systems
Advanced knowledge of ICD-9 CPT coding and insurance billing
Must possess excellent personal computer skills.
Ability to establish effective working relations with office staff and employees in a team environment
Ability to maintain positive rapport with all levels of leadership and influential healthcare partners (i.e. providers and community)
Must maintain the highest level of confidentiality and may require the use of significant tact in order to handle sensitive matters
Ability to give easily understood directions
Requires a high level of self motivation, strong initiative and effective communications skills
Work which produces high levels of mental/visual fatigue, e.g., interactive and repetitive or small detailed work requiring alertness and concentration for sustained periods of time, the operation of and full attention to a personal computer or CRT between 40 and 70 percent of the time.
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.

Nice To Haves

Experience in Epic scheduling creation is preferred but not required

Responsibilities

Accountable for coordination of day-to-day clerical practice operations.
Supervision of practice clerical staff.
Education and training of practice clerical staff.
Participate in the creation, review, and administration of policies and procedures, and ensures that all polices, procedures, and guidelines are being followed by practice clerical staff.
Participates in employment function including hiring, orientation, and corrective action.
Supervises clerical, billing, payment collection, and coding functions of the practice.
Ability to effectively use problem solving skills
Coordinate staff schedules, personnel policy issues, office supplies, phone system, Practice Management System, property security and maintenance, scheduling of meetings in coordination with Practice Manager.
Resolves patient complaints in a diplomatic and timely manner.
Other duties as assigned, including coverage for clerical staff.