Physician Liaison

U. S. Digestive Health•Exton, PA

About The Position

A Physician Liaison/Community Health Education Coordinator (CHEC) is responsible for fostering and maintaining relationships with healthcare providers and their staff, acting as a liaison between those offices and USDH practice locations, increasing awareness of USDH’s GI services, and ensuring a seamless process to enhance community health and patient care.

Requirements

Healthcare background and/or experience.
Minimum of a bachelor's degree and significant experience in the health care or pharmaceutical sales field
Excellent customer service, relationship-building, and problem-solving skills.
Working knowledge of medical terminology, medications, & ICD-10 codes.
Ability to work consultatively with practice managers, physicians, and clinical staff.
Excellent oral and written communication skills are required.
Must be authorized to work in the US for any employer
Reliable transportation is required.

Nice To Haves

Specialty provider experience a plus.
Nursing credentials preferred

Responsibilities

Identify key contacts at healthcare providers, visit/contact, and educate them about the capabilities, providers, services offered by USDH.
Facilitate laddered introductions between providers, site supervisors, and staff; and help build those relationships
Travel to and conduct visits and any needed service recovery with healthcare providers and clinical staff; address questions and concerns
Provide contact names and any procedural/process information
Build relationships between 1) USDH GIs and their divisions and 2) healthcare providers.
Build laddered relationships between office managers and site supervisors as well.
Instill confidence that referring to USDH will be a positive experience for the the provider and their patient
Increase provider (internal and external) satisfaction
Troubleshoot current coordination of care processes and build any needed new processes for patient care,, including emergency contacts for urgent cases
Provide education on 45+ colonoscopies, the difference between screening and diagnostic colonoscopies, how colonoscopies work, etc. and general preventive GI care.
ID and suggest other proactive ways to keep in front of healthcare providers, in-person and through outreach, education, referral forms, handouts, etc., to also include events attendance, sponsorships, lunch and learns, talks at healthcare provider conferences, etc. etc.
ID market and competitive pressures
Connect with healthcare providers and hospital medical staff offices to keep abreast of provider changes in the market