Physician Dispensing Support Representative (Pharmacy Operations)
About The Position
Specialty Networks Solutions creates clinical & economic value for independent specialty providers & partners in oncology, urology, gastroenterology & rheumatology. The purpose of this organization at Cardinal Health is to help independent specialty providers improve patient outcomes by getting each patient to the right care at the right time. Specialty Networks Solutions works with over 11,500 providers across 1,500+ independent specialty physician practices and groups. Our team, Medically Integrated Dispensing Solutions (MIDS), provides implementation and operational support to specialty physician practices interested in operating medically integrated dispensaries (in-office dispensary, or referred to as an IOD). The MIDS Account Management team provides consultative support to specialty physician office practices that are members of Specialty Networks Solutions. The main responsibilities of the Pharmacy Dispensing Support Representative (Account Management) are to ensure a timely, efficient launch of new IODs/pharmacies and provide daily ongoing support. Location: This position is remote and can be based anywhere within the United States. Ideal candidates will be based in and able to work within PST time zone business hours.
Requirements
- Ideally targeting individuals with a background in pharmacy (retail pharmacy or Pharmacy Tech experience a strong preference)
- Competent in Microsoft Office applications and video conferencing
- Excellent organizational skills and attention to detail
- Flexible and self-disciplined scheduling
- Strong interpersonal skills related to teamwork, collaboration, and customer service
- Ability to travel up to 15%
Nice To Haves
- Experience working within a Physician Office Dispensary or Medically Integrated Dispensary (ideally within Rheum, Oncology, GI, Urology), a plus but not required
Responsibilities
- Schedule initial call with practice to review initial IOD (in-office dispensary) documentation
- Initiate & complete credentialing process for in-office dispensaries/pharmacies
- Install software and network printers for practices
- Ensures all required paperwork has been completed including but not limited to declarations, e-prescribing, and cardfinder forms
- Training calls with practices after practices have identified patients
- Track practice throughout entire implementation process, keeping them motivated and engaged
- Follow up with training on pending IODs
- Verify MSM is communicating with site servers
- Follow up with newly launched and low performing IODs to ensure enhanced performance
- Setup custom reports per customer request
- Monitor PSAO communications for credentialing and follow up with members on outstanding documentation
- Ongoing support and training for members
- Assist with follow up on insurance applications
- Review EOBs
- Follow up with pending IODs for their initial documentation to complete NCPDP and payer apps
Benefits
- Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
