Physician Assistant - Orthopaedic Concierge Joint Replacement Coordinator

Midwest Orthopaedics at Rush•Naperville, IL

9h•$120,000 - $130,000

About The Position

It’s the people that make the difference. Are you ready to make your impact? Midwest Orthopaedics at Rush is nationally recognized as a leader in comprehensive orthopedic services. The Orthopedic Program at Rush University Medical Center is ranked Top 10 Orthopedics by U.S. News & World Report.Founded in 2003, MOR is comprised of internationally-renowned Orthopedic and Spine surgeons who pioneer the latest advances in technology and surgical techniques to improve the lives and activity levels of patients around the world. MOR doctors are the official team physicians for the Chicago White Sox, Chicago Bulls, Chicago Fire Soccer Club and DePaul University Athletics. Ready to join? The Orthopaedic Concierge Joint Replacement Coordinator is an experienced Physician Assistant (PA) who serves as the primary clinical liaison and care navigator for patients enrolled in the Concierge Joint Replacement Program. This role blends advanced clinical expertise with high-touch patient coordination, ensuring a seamless, personalized experience throughout the entire joint replacement journey—from initial consultation through postoperative recovery. The PA works closely with the orthopaedic surgeon, operating room staff, anesthesia team, physical therapy, and administrative personnel to deliver exceptional clinical outcomes and a premium patient experience.

Requirements

Graduate of an accredited Physician Assistant program
Current PA licensure in the state of practice
3–5 years of orthopaedic experience preferred
Experience in total joint arthroplasty strongly preferred
Strong clinical decision-making skills
Exceptional interpersonal and communication abilities
High level of organization and attention to detail
Commitment to service excellence

Responsibilities

Perform comprehensive preoperative evaluations and medical optimization assessments
Order and interpret appropriate labs, imaging, and diagnostic studies
Manage routine postoperative concerns, including pain management and wound care
Coordinate timely intervention for complications or unexpected clinical issues
Serve as the primary point of contact for concierge patients and families
Develop individualized surgical care plans
Coordinate all preoperative testing, clearances, and scheduling
Oversee prehabilitation and postoperative physical therapy arrangements
Ensure streamlined communication between surgeon, ASC/hospital, and ancillary services
Facilitate rapid access for urgent patient concerns
Provide detailed education regarding diagnosis, surgical options, implant technology, and recovery expectations
Conduct preoperative educational sessions (in-person or virtual)
Provide direct availability (within defined program standards) for enhanced patient reassurance
Maintain high patient satisfaction through proactive communication
Assist in development and refinement of concierge program protocols
Track clinical outcomes and patient-reported outcome measures (PROMs)
Participate in quality improvement initiatives
Collaborate in program marketing efforts when appropriate
Support development of tiered service offerings and a la carte options
Maintain accurate and timely documentation in EMR
Coordinate billing compliance within concierge model guidelines
Participate in multidisciplinary case conferences
Assist with ASC case coordination and same-day discharge plannin

Benefits

Medical, Dental and Vision Insurance.
Paid Time Off and Paid Holidays.
Company-paid life and long-term disability insurance.
Voluntary life, AD&D, and short-term disability insurance.
Critical Illness and Accident Insurance.
401(k) Savings Plan.
401(k) Employer Contribution.
Pet Insurance.
Commuter Benefits.
Employee Assistance Program (EAP).
Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA).
HSA Employer Contribution (when enrolled in a HDHP).
Tuition Reimbursement.
Continuing Education of up to $2,500 annualized.
Excellent working relationship with prestigious group of physicians in Orthopedics in the US and #1 in Illinois and Indiana.