Physician and Provider Relationship Manager

Mercy Health • Cincinnati, OH

4d • Hybrid

About The Position

Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Primary Function/General Purpose of Position In collaboration with Market President, the Physician and Provider Relationship Manager (PPRM) is responsible for incremental improvement of in-network utilization through growth in new patient referrals across the BSMH Product Portfolio. The PPRM uses data to make informed decisions that guide a strategic call plan that delivers high impact face-to-face visits each month. Through quantitative and qualitative analysis, the PPRM prioritizes areas of focus for market leadership to optimize product performance and achieve incremental growth. Hire must be local/driving distance to Cincinnati, OH. The PPRM will spend 70% of time in the field (covering their assigned geography) and can work from home the remaining 30%. Essential Job Functions Serves as strategic counsel to Market President, System Strategy and Marketing, Medical Group, and Population Health related to incremental growth opportunities and barriers. Acts as strategic growth expert to service line leaders as well as BSMH specialists building a new practice, collaborating to create a high impact growth plan with measurable targets. Using national, state, and local trends, benchmarks BSMH performance in KPIs most relevant to growth in product portfolio, identifying gaps and recommending matters most initiatives to market leadership. Conducts face to face visits with physicians, providers, and influencers to inform them of new services and/or changes in care delivery to optimize care coordination of in-network offerings for empaneled patients. Identifies barriers and facilitates resolution improving care delivery, often resulting in substantial process change and/or new service offerings. Identifies physicians and providers at risk of leaving network and partners with market leadership to create and operationalize a retention plan. Convenes market stakeholders to discuss and address competitive threats, performance improvement opportunities, and product differentiators to enable incremental growth. Aggregates and interprets multiple sources of data to inform creation and execution of strategic call plan, demonstrating measurable growth impact to product portfolio. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification None Education Bachelor’s degree in business, marketing, education, or communications (required) Master’s degree in business, healthcare administration (preferred) Work Experience 2 years experience in sales, customer service, education, or marketing (required) Training Formal Sales Training (preferred) Clinical Training (preferred) Skills Convene market leaders and facilitate growth discussion. Convent market physicians and providers, facilitating referral discussion. Using qualitative and quantitative analytics, complete assessment of product performance. Synthesize and summarize business intelligence to market and system leadership. Analyze data to create growth (call) plan to achieve KPI target for products in portfolio. Execute call plan by conducting and recording physician, provider, and influencer visits. Work collaboratively with department leaders to resolve issues and remove barriers. Obtain detailed knowledge of clinical and operational characteristics of products in portfolio. Understand and optimize use of Salesforce for documentation and report trending. Assess performance of peers through quarterly ride-a-longs. Schedule and plan physician networking events. Attention to detail Critical thinking Communication with referral sources Teamwork Conflict resolution Active listening Relationship building Facilitation Influencing change Collaboration Innovative, out of box thinking Executive presence Project Management Agile Follow up and follow through Mercy Health is an equal opportunity employer. As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer • Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) • Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts • Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders • Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Strategy - Physician & Provider Relationship Mgmt It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]. We believe your best is yet to come. At Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Requirements

• Bachelor’s degree in business, marketing, education, or communications (required)
• 2 years experience in sales, customer service, education, or marketing (required)
• Convene market leaders and facilitate growth discussion.
• Convent market physicians and providers, facilitating referral discussion.
• Using qualitative and quantitative analytics, complete assessment of product performance.
• Synthesize and summarize business intelligence to market and system leadership.
• Analyze data to create growth (call) plan to achieve KPI target for products in portfolio.
• Execute call plan by conducting and recording physician, provider, and influencer visits.
• Work collaboratively with department leaders to resolve issues and remove barriers.
• Obtain detailed knowledge of clinical and operational characteristics of products in portfolio.
• Understand and optimize use of Salesforce for documentation and report trending.
• Assess performance of peers through quarterly ride-a-longs.
• Schedule and plan physician networking events.
• Attention to detail
• Critical thinking
• Communication with referral sources
• Teamwork
• Conflict resolution
• Active listening
• Relationship building
• Facilitation
• Influencing change
• Collaboration
• Innovative, out of box thinking
• Executive presence
• Project Management
• Agile
• Follow up and follow through

Nice To Haves

• Master’s degree in business, healthcare administration (preferred)
• Formal Sales Training (preferred)
• Clinical Training (preferred)

Responsibilities

• Serves as strategic counsel to Market President, System Strategy and Marketing, Medical Group, and Population Health related to incremental growth opportunities and barriers.
• Acts as strategic growth expert to service line leaders as well as BSMH specialists building a new practice, collaborating to create a high impact growth plan with measurable targets.
• Using national, state, and local trends, benchmarks BSMH performance in KPIs most relevant to growth in product portfolio, identifying gaps and recommending matters most initiatives to market leadership.
• Conducts face to face visits with physicians, providers, and influencers to inform them of new services and/or changes in care delivery to optimize care coordination of in-network offerings for empaneled patients.
• Identifies barriers and facilitates resolution improving care delivery, often resulting in substantial process change and/or new service offerings.
• Identifies physicians and providers at risk of leaving network and partners with market leadership to create and operationalize a retention plan.
• Convenes market stakeholders to discuss and address competitive threats, performance improvement opportunities, and product differentiators to enable incremental growth.
• Aggregates and interprets multiple sources of data to inform creation and execution of strategic call plan, demonstrating measurable growth impact to product portfolio.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level