Physician Account Manager

Quest Diagnostics•Fort Wayne, IN

11d•Onsite

About The Position

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope. The Physician Account Manager is responsible for driving territory growth and profitability of laboratory sales through providing service and the resolution of issues in support of several sales territories. The Physician Account Manager has close cooperation with Physician Account Executives, which is essential to support the collaborative selling model. This is a field-based sales position covering Logansport, Lafayette, Fishers, Marion, Elkhart, and Fort Wayne, IN.

Requirements

Three to four years of experience in sales or with account ownership
Knowledge of Healthcare Industry, specifically laboratory/diagnostics, and general economics of business.
Ability to develop and sustain strong customer relationships and strong planning and organizational skills
Excellent oral and written communication and presentation skills
Solid PC skill including Microsoft Software.
Bachelor’s Degree Required

Responsibilities

Manage accounts through ongoing business reviews of service, logistics, and supplies to identify customer needs
Ensure customer retention by maintaining relationships with current accounts
Drive growth in their assigned Key Accounts
Identification and pursuit of up-selling and cross-selling opportunities in cooperation with Physician Account Executives or “Specialty” Account Executives.
Partner with Physician Account Executive to resolve account specific service issues
Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
Escalate service issue non-resolution as appropriate
Leverage all tools and resources (including data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
Provide continuing education to the customer on new technologies and laboratory testing
Ensure compliance with company policies and government regulations
Complete all administrative tasks thoroughly and promptly
Follow up communications with Physician Account Executives and customers