Physical Therapy Technician/Patient Services Representative - Twin Cities Orthopedics

Twin Cities Orthopedics • Saint Paul, MN

4d • Onsite

About The Position

The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. This is a part-time (0.6) position working out of our Training HAUS location in Eagan with varying hours. Sample shifts include 10:00am-3:00pm or 3:00pm-close.

Requirements

• High School diploma/GED or equivalent
• 100 hours of related experience
• Customer service experience required
• Ability to: Comply with company policies, procedures, practices, and business ethics guidelines.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance.
• Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines.
• Prioritize workload effectively.
• Communicate respectfully and professionally in face-to-face, phone and email interactions.
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Masters in Athletic Training

Responsibilities

• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
• Accurately and efficiently schedule new and existing patients in the current practice management system
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Maintain clinician schedules
• May assist with coordinating schedules for the Volunteer Intern program, train and orient incoming Interns
• Clean and stock exam rooms, gym, equipment, and therapy space
• Maintain patient education materials
• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
• Assist with Sports Performance and other Training HAUS ancillary services and their daily needs
• Assist with check-in for individual and group fitness classes
• Coordinate routine inspection/maintenance of equipment repair as needed
• Assist with patient transport within the clinic
• Position may include additional site-specific responsibilities
• Any and all other duties as assigned

Benefits

• Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement.
• All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees