Physical Therapy Scheduler - REMOTE MUST LIVE IN TN

MPOWER Performance Institute • Nashville, TN

2d • Remote

About The Position

MPOWER is looking for a Full Time Therapy Scheduling team member to add to our Scheduling Team. This role has the opportunity to transition to a remote position after completion of up to 90 days of in-person onboarding and training.
Candidates must live in Tennessee within driving distance of one of our MPOWER locations. No exceptions to in-person training will be permitted.
Therapy Schedulers at MPOWER Physical Therapy work in a team environment to schedule initial appointments for physical and occupational therapy at all MPOWER locations and facilitate referrals to outside therapy clinics.

Requirements

• High School diploma is required
• Excellent follow up skills with patients and team members
• Ability to take direction, prioritize tasks and proper time management
• Interest and passion for personal health and wellness
• Kind and helpful personality and communication skills
• Ability to handle difficult people and situations
• Firm command of MS Office Suite, Electronic Medical Records (EMR) and Practice Management (PM) platforms and other key applications
• Neat and professional appearance

Nice To Haves

• Past job experience working in a customer service role is preferred

Responsibilities

• Meet or exceed expectations in providing extreme customer service to our patients and team members
• Meet or exceed goals for all assigned productivity metrics
• Promptly answer all calls, voicemails, and emails
• Schedule therapy evaluations and guide patients to the appropriate MPOWER clinic based on Clinic Manager needs, referring Physician instructions, insurance, patient status (post-operative vs. non-operative), and patient preference
• Update physician clinic teams and Electronic Medical Record to include date of initial evaluation and clinic location per process
• Execute daily processes related to incoming Therapy Scheduling Workgroup calls
• Maintain daily focus on primary responsibilities as assigned by Therapy Scheduling operational processes
• Communicate with team members to ensure consistent coverage of phone queue during business hours
• Provide suppport to other Therapy Scheduling Roles are primary daily responsibilites are completed
• Recommend updates the Outside Therapy Clinic list as identified
• Maintain work schedule as assigned by Therapy Scheduling Supervisor
• Prepare for, attend and actively participate in all meetings as scheduled
• Adhere daily to the MPOWER Telework Policy
• Assist other roles in Therapy Scheduling Department as assigned by Therapy Scheduling Supervisor or Operations Management Team

Benefits

• Consistent schedule – no weekends
• Employer Supported Medical Benefits Eligible – Health, Dental and Vision Benefits available
• Paid Time Off and Paid Holidays
• Retirement Plan Matching
• Remote Work Eligible after In-Person Onboarding and Training Completed up to 90 days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED