Physical Therapy Receptionist

Orthopaedic Specialty Group•Fairfield, CT

17h•Onsite

About The Position

We are seeking a friendly, organized, and detail-oriented Physical Therapy Receptionist to join our team. The receptionist is the first point of contact for patients and plays a vital role in ensuring a smooth and welcoming experience. Responsibilities include scheduling appointments, managing patient records, handling insurance verifications, and supporting the physical therapy staff with administrative tasks. Candidates will be courteous, articulate, reliable and must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service. OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off. Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employe

Requirements

High school diploma or equivalent (required)
Proficient with EMR/EHR systems and scheduling software
Excellent customer service, multitasking, and time management skills
Strong attention to detail and ability to work independently and as part of a team

Nice To Haves

Prior experience in a medical or physical therapy office, especially in orthopaedics or rehabilitation (strongly preferred)
Working knowledge of insurance plans, authorizations, and referrals (including workers' compensation and auto claims)

Responsibilities

Greet patients warmly and professionally, both in person and over the phone
Schedule and confirm patient appointments using electronic scheduling software
Check patients in and out, ensuring all necessary paperwork is completed
Collect co-pays and payments; process billing as needed
Verify insurance coverage and obtain prior authorizations when necessary
Maintain patient confidentiality and comply with HIPAA regulations
Answer phone calls, respond to inquiries, and direct calls appropriately
Keep the front desk and waiting area clean and organized
Communicate with therapists and other staff to coordinate patient flow
Perform general administrative tasks such as filing, scanning, and data entry
Ensure all required paperwork, including intake forms and consent documentation, is accurately completed
Obtains benefit information and referrals/authorizations if necessary