Physical Therapist III - Op

Memorial Health•Decatur, IL

3d•$41 - $63

About The Position

The Physical Therapist III is responsible and accountable for providing examinations, evaluations, therapy diagnosis, interventions, and prognosis in accordance with established hospital and departmental policies and procedures. Emphasis on sharing expertise with department and community through: serving as key participant in program development opportunities, identified as a department resource for specific diagnostic group or treatment. Has the ability to cross cover multiple service areas efficiently. The Therapist III will assist with competency assessment/development and identifying educational opportunities for the department. The Therapist III serves as a leader in performance improvement and program development activities. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Opportunity to train and specialize in Pediatrics, if desired.

Requirements

High school diploma or equivalent required.
Five years of business office experience required, preferably in areas of scheduling, Patient Access, or insurance principles/practices.
Five years of customer service experience required.
Medical office experience strongly preferred.
Computer experience required.
Strong leadership, motivational and organizational skills
Working knowledge of computers is required, with the ability to enter and retrieve data, and electronically notate patient accounting software and other required applications/systems.
Must demonstrate detail orientation, critical thinking, and problem solving ability.
Must demonstrate excellent oral and written communication and customer service skills, with ability to maintain a calm and professional demeanor in high stress situations.
Must demonstrate ability to work successfully with internal and external customers.
Outstanding customer relations skills, strong communication and interpersonal skills are essential.
Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.

Responsibilities

Assists rehab manager with routine management issues, such as colleague staffing and work assignments; colleague satisfaction initiatives; orientation and/or training of new clerical staff; implementation of clinic policy, procedures, and process; maintenance of facilities and equipment; stocking of supplies; patient satisfaction.
Coordinates and completes orientation and training of new clerical staff. Assists with onboarding of all new department colleagues and provides guidance and education to other clerical staff. Participates in competency assessment development and process.
Reception/Scheduling: Provides assistance, guidance, and direction to visitors and patients, in person and over the phone, in a manner designed to yield a high level of customer satisfaction.
Schedules appointments and maintains an efficient Master schedule for Occupational Therapy, Physical Therapy, and Speech Therapy. Monitors patient flow through reception and works with team to minimize waits and delays in patient care.
Registration/Verification: Registers patients, verifies physician orders, updates demographics and insurance on existing patients and obtains signatures for proper billing. Pre-certifies patient insurance when necessary to ensure payment and correct billing.
Customer Service: Answers phones and greets customers in a friendly manner. Accepts customer complaints, solves problems when possible, and escalates to supervisor when necessary.
Medical Records: Responsible for several tasks related to the paper flow through the department. Establishes, prepares and files outpatient medical record charts for all services. Copies, files, faxes, scans and routes outpatient medical records and correspondence to physicians, medical records department and third party payers. Pulls medical record charts daily for all service areas. Completes discharge process on all patients and forwards appropriate record information to Health Information.
Billing: Daily monitoring of billing sheets for accuracy and complete information; inputs patient data, charges and adjustments; generates statistical billing data as requested by manager/director.
Rehab Support: Assists with rehabilitative services for patients of all ages under the direct supervision of the therapists and/or assistant. Transports patients to and from therapy in accordance with patient schedule. Maintains inventory of rehabilitation equipment and assists for ordering of supplies. Provides coverage for other staff when needed. Demonstrates support for and participates as requested in accomplishing Rehab Services goals and objectives.
Serves patients over the phone by answering incoming telephone calls, ascertaining caller information, and transferring to appropriate party, or taking messages.
Demonstrates support for and participates in accomplishing team goals and objectives.
Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. COURTESY: Serve Others – I treat others with dignity and respect. I project a professional image and positive attitude. QUALITY: Improve Outcomes – I continually advance my knowledge, skills and performance. I work with others to achieve superior results. EFFICIENCY: Reduce Waste – I use time and resources wisely. I prevent defects and delays.
Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.