Spectrum-posted 7 months ago
Full-time • Entry Level
Hybrid • Austin, TX
Telecommunications

This role will provide strategic operational and technological support; guiding and assisting upgrades to identified surveillance and access control systems and equipment. This includes physically responding to a location to assess deployment options and to address system failures to immediately mitigate any issues and to restore physical security systems.

  • Actively and consistently support all efforts to simplify and enhance the ability for Corporate Physical Security to monitor company sites and ensure only those authorized have access to them.
  • Provide program coordination and oversight of regional physical security projects, physical installations, and repairs of access systems, alarms, and CCTV security systems.
  • Complete annual facility security risk assessment for regional sites, utilizing various tools such as CrimeCast to provide broad perspective, documenting and assessing findings in a timely manner and presenting recommended mitigation strategies to appropriate departments.
  • Act as the visitor management system administrator to ensure system is properly installed, programmed and functioning as designed.
  • Supervise contract integrators with the installation of security and alarm systems in Charter facilities and retail locations.
  • Facilitate response to access control systems, alarms, and CCTV systems within the region, handling installation plans, technical issues, system updates, and repairs.
  • Provide oversight and monitoring of security systems to ensure operational effectiveness, check security access systems, alarms, and CCTV systems within the region on a consistent basis.
  • Work with Security Coordinators and Physical Security Specialist II to continually evaluate and determine strategic region site needs and provide in-field support whenever necessary.
  • Available 24/7 as the primary point of contact for service issues/alarm notifications, and PSOC after hour notifications regarding system failure issues associated with Corporate Physical Security Department systems.
  • Travel to Charter's facilities across the Enterprise to coordinate and oversee on-site security risk assessment for facilities, documenting findings and incorporating the crime related index with an algorithm to evaluate overall risk to the location.
  • Liaison with local law enforcement and other security professionals as it pertains to security matters.
  • Perform other duties as requested.
  • Ability to read, write, speak and understand English.
  • Ability to communicate with employees, people leaders, customers, suppliers, in-person, on the phone and by written communication in a clear, straight-forward and professional manner.
  • Ability to prioritize and organize effectively.
  • Ability to develop strong working relationships with peers and leadership.
  • Ability to show judgment and initiative and to accomplish job duties.
  • Ability and willingness to work extended hours, including after hours and weekends to assess and resolve security system technical issues as needed.
  • Ability to effectively manage multiple priorities simultaneously and meet critical deadlines in a fast-paced environment.
  • Attention to detail.
  • Effective critical thinking, problem solving and analytical skills.
  • Knowledge and ability to use computer and software applications.
  • Demonstrated ability to effectively influence without direct authority.
  • Understanding the complexities of software and networking; how security systems integration works together to meet all Charter security requirements.
  • Ensure SLAs are met.
  • Valid Driver's License.
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