Physical Security Systems Support Engineer

Corebridge Financial • Houston, TX

67d • $110,000 - $135,000 • Hybrid

About The Position

This role will report to the Director of Physical Security Infrastructure. The role is responsible for assisting in the management of all enterprise physical security technology systems and security hardware devices as well as troubleshooting and end user support. The role will lead efforts to optimize our physical security infrastructure posture and drive optimization and automation initiatives to elevate our security technology.

Requirements

• Bachelor's degree in computer science, Information Technology or related field preferred, and 3 years physical security systems experience with administration, programming and managing Access Control, Video Surveillance, Intrusion Detection, Intercommunications, Physical Identity & Access Management, Visitor Management systems.
• 7 years' physical security systems experience in lieu of degree.
• Subject matter expert on integrated electronic security system platforms to include software, hardware, systems integrations, customizations and overall administration.
• Experience with Genetec Security Desk (Omnicast & Synergis), Honeywell Pro-Watch and Alert Enterprise PIAM preferred.
• Excellent written and verbal communication skills with executive level briefing experience.
• Experience with MS Office 365 suite; Outlook, Word, Excel, PowerPoint, etc.
• Experience with CRM ticketing systems preferred (i.e. ServiceNow).
• Physical security industry certifications are a plus (CPP, PSP, CSPM, etc.).

Responsibilities

• Manage day to day physical security systems and applications: Access Control, Video Surveillance, Intrusion Detection, Intercommunications, Physical Identity & Access Management and Visitor Management systems.
• Provide Tier 2 physical security systems technical support for all end-users and teams in other regions / time zones outside the United States.
• Support and assist badging office users with badging software, printer or connection issues.
• Support and assist end-users with reporting and necessary documentation.
• Program and configure physical security systems, coordinate with project management team and security vendors onsite to bring devices online, and test and commission devices for all new capital and internal project systems installations.
• Support end-users with accessing applications, basic use of applications and troubleshooting issues when necessary.
• Coordinate software troubleshooting and issue resolution with system manufacture's tech support when necessary.
• Coordinate physical troubleshooting and issue resolution with security vendor technicians support onsite when necessary.
• Coordinate and track service and maintenance for physical security equipment and devices.
• Participate in physical security systems upgrades and updates.
• Manage firmware updates and security certificates installations/updates for physical security systems IP devices.
• Perform other duties as required by the Director of Physical Security Infrastructure.

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees