Physical Security Systems Engineer

MGT Careers • Livermore, CA

1d • Hybrid

About The Position

This hybrid role combines technical support with field-based installation and service work. The technician will be responsible for installing, configuring, and maintaining enterprise surveillance, access control, intercom, and intrusion alarm systems, while also providing escalated support and troubleshooting. The ideal candidate will be versatile, with both hands-on installation skills and strong diagnostic abilities to support customers and field teams.

Requirements

• HS diploma or equivalent.
• Five (5) or more years of experience in physical security systems installation and support.
• Hands-on knowledge of Verkada and Avigilon (Unity & Alta) preferred.
• Strong understanding of networking fundamentals (TCP/IP, VLANs, PoE, VPNs, firewalls, etc.).
• Experience with wiring, hardware mounting, and system commissioning.
• Strong troubleshooting skills with both in-field and remote diagnostic methods.
• Excellent communication and customer service skills.
• Ability to lift and install physical security hardware (cameras, access control devices, panels, etc.).

Nice To Haves

• A bachelor’s degree is preferred.
• Familiarity with HID, Assa Abloy, Allegion, and LifeSafety Power solutions preferred, but not required.
• Relevant certifications (e.g., Avigilon Technical Certifications, Verkada Certified Engineer, CompTIA Network+, PSP) are a plus.

Responsibilities

• Install and configure Verkada and Avigilon Unity & Alta systems, including video, access control, intercoms, sensors, and alarms.
• Provide TAC-based Tier 2/Tier 3 support for escalated issues across all supported product lines.
• Troubleshoot and resolve hardware, software, and networking issues in both field and TAC environments.
• Conduct system commissioning, testing, and validation for new deployments.
• Perform service calls, corrective maintenance, and upgrades at client sites.
• Support field engineers and coordinate with manufacturer support teams for escalations.
• Document installations, service work, and support cases for knowledge sharing and compliance.
• Stay current with product updates, firmware/software releases, and platform improvements.

Benefits

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts
• Full-health benefits with base employee coverage fully funded, comprising:
• Medical, dental, and vision coverage
• Life insurance
• Short and long-term disability coverage
• Income protection benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED