Physical Security Systems Associate

Verkada • San Mateo, CA

121d • $120,000 - $140,000

About The Position

You are a hands-on professional who enjoys working with physical security systems at the ground level. You will support and maintain Verkada's global security infrastructure with a focus on break/fix work, troubleshooting, and preventative maintenance. You will also be responsible for administering Verkada's corporate badging program worldwide, ensuring all employees, contractors, and visitors are issued a badge and managed through a secure, efficient, and consistent process. If you like rolling up your sleeves and working on security systems and supporting day-to-day system health with some of the best experts in the field, then this role is for you! We have an “in office” approach to work, and this role is intended to be based in our headquarters in San Mateo, CA.

Requirements

• 3-5+ years of relevant experience in physical security system support and maintenance.
• Working knowledge of low-voltage wiring, terminations, and troubleshooting.
• Hands-on experience with access control systems, CCTV, and alarm systems.
• Familiarity with corporate badging programs or identity/access management.
• Ability to read wiring diagrams, schematics, and device installation guides.
• Strong problem-solving skills and ability to diagnose technical issues quickly.
• Excellent organizational skills with strong attention to detail.
• Customer-service mindset with clear communication skills.

Responsibilities

• Serve as a system administrator for the company's global physical security platforms, including credential management and access control.
• Manage the company's global corporate badging program (issuance, activation, deactivation, and auditing of badges).
• Conduct system inspections, preventative maintenance, and routine testing to ensure uptime and reliability.
• Perform break/fix troubleshooting and repair of access control, video surveillance, and alarm systems.
• Pull and terminate low-voltage wiring, replace faulty components, and support new device installations.
• Respond to and resolve security system alerts, alarms, and service tickets.
• Support incident investigations by retrieving access control logs and video evidence.
• Maintain documentation for wiring diagrams, device inventories, and system configurations.
• Partner with our in house facilities to support larger maintenance and installation projects.
• Provide end-user support and training on badge use and security systems.

Benefits

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans.
• Nationwide medical, vision and dental coverage.
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options.
• Expanded mental health support.
• Paid parental leave policy & fertility benefits.
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time.
• Professional development stipend.
• Fertility Stipend.
• Wellness/fitness benefits.
• Healthy lunches provided daily.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries