Physical Security Systems Administrator

Milestone Technologies, Inc. • San Francisco, CA

64d

About The Position

We are seeking an experienced Physical Security Systems Contractor to provide break-fix support for our enterprise security infrastructure. This role will focus on troubleshooting and resolving issues reported by our Global Security Operations Center (GSOC) team through our Jira ticketing system. The contractor will work on-site in San Francisco with cutting-edge security technologies and coordinate with field integrators to ensure rapid resolution of critical security system issues.

Requirements

• Minimum 5 years of hands-on experience with enterprise physical security systems
• Strong experience with IP networking, VLANs, and network troubleshooting
• Proficiency with Jira or similar ticketing systems
• Experience coordinating with field technicians and integrators
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple concurrent issues
• Must be able to work on-site in San Francisco during standard business hours
• Reliable transportation to San Francisco location

Nice To Haves

• Industry certifications (e.g., Genetec, Axis, networking certifications)
• Experience with enterprise-scale deployments
• Knowledge of cybersecurity best practices for physical security systems
• Previous GSOC or NOC experience
• Experience with vendor escalation processes
• Bay Area experience preferred

Responsibilities

• Monitor and respond to break-fix tickets in Jira submitted by GSOC team during business hours
• Perform troubleshooting and diagnostics on physical security systems including Access Control Systems, Video Management Systems (VMS), Visitor Management Systems, and network-connected security devices
• Analyze device and network connectivity issues using system logs and diagnostic tools
• Determine root cause of system failures and implement software-based solutions when possible
• Coordinate with field integrators when hardware replacement or on-site intervention is required
• Provide clear dispatch instructions and technical guidance to integrators
• Ensure proper resolution validation before integrator departure from site
• Maintain detailed documentation of troubleshooting steps and resolutions in Jira
• Escalate complex issues to appropriate vendor support channels when necessary
• Participate in post-incident reviews to identify preventive measures

What This Job Offers

• Job Type: Full-time
• Number of Employees: 1,001-5,000 employees