Physical Security Manager

Connecticut Water Service, Inc.•San Jose, CA

About The Position

Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service. We are actively seeking talented, driven and highly-productive applicants for the position of Physical Security Manager to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package. Position Summary Under the direction of the Vice President of Emergency Management, Physical Security & Special Projects, the Physical Security Manager is responsible for planning, organizing, and implementing physical security programs that protect corporate assets, critical infrastructure, and company facilities. The role oversees physical security systems and technology, supports emergency preparedness efforts, and ensures coordination with Operations, Legal, Facilities, Human Resources, IT, and Cybersecurity teams. This position manages security-related administrative systems, policies, and programs across all San Jose Water Company facilities. The Manager acts as a primary liaison with federal, state, and local law enforcement; emergency management agencies; and contracted security providers. During Emergency Operations Center (EOC) activations, the Manager serves as the Security Unit Leader.

Requirements

Technical & Operational Expertise
Strong understanding of PACS, VMS, and intrusion detection systems.
Ability to assess risks and develop mitigation strategies.
Vendor evaluation and technology integration skills.
Emergency Preparedness & Response
Experience developing and executing emergency response and business continuity plans.
Communication & Leadership
Strong communication skills for technical and non-technical audiences.
Ability to brief Executive Leadership and align strategies with organizational goals.
Bachelor’s degree in Business, Criminal Justice, or related field (or equivalent experience).
10+ years of progressive experience in physical security, including 5+ years in a supervisory or leadership role.

Nice To Haves

CPP certification preferred.
Demonstrated success achieving security goals with minimal supervision.

Responsibilities

Security Program Leadership & Development
Develop and maintain cross-functional security programs and policies that can be implemented company-wide.
Lead the creation and implementation of operational security programs, including patrol operations, security audits, surveys, and investigations.
Prepare security analyses, incident reports, and after-action reviews.
Law Enforcement & Agency Coordination
Maintain relationships with external agencies including FBI, DHS, County Sheriff, emergency management, and local public safety departments.
Security System Administration
Oversee administration of physical access control, video management, and intrusion detection systems.
Ensure systems are properly maintained, integrated, and aligned with organizational needs.
Vendor & Contractor Management
Manage security and emergency contractors including performance monitoring and contract compliance.
Coordinate security logistics for special events.
Incident Response & Emergency Management
Manage incident response programs and patrol activity.
Support crisis response and emergency operations plans.
Serve as Security Unit Leader during EOC activation.
Budget & Planning
Develop and manage the physical security business plan and budget.
Other Duties
Perform other related responsibilities as assigned.