Physical Security Enablement Senior Analyst

About the position

At Equinix, our security systems and technology are supported by Physical Security Engineers. Physical Security Engineers act in two primary functions: technical support, and professional services. They are primarily responsible for managing daily support operations, troubleshooting, preventative maintenance, and project tasks associated with Equinix physical security. Physical Security Engineers receive support requests from Equinix through various channels, including phone calls, emails, internal ticketing systems, and chat messages. Support requests are submitted by internal and external customers. The Physical Security Engineers are required to log all requests thorough tracking and auditing. Physical Security Engineers have direct access to all access control and video management machines globally, allowing for immediate troubleshooting of issues. Physical Security Engineers also innovate and work on special projects to further advance the physical security technology space. While some company training is provided, we are looking for individuals who are familiar with the physical security technology space and have experience in this field.

Responsibilities

• Maintenance support
• Software updates
• Panel firmware updates (remote)
• General troubleshooting
• Performing system health checks
• New Product Testing
• Root Cause Analysis
• Project support
• Software Installation
• Software Configuration
• Support for Integrators
• Maintain an internal weekly diary detailing high level daily activities
• Provide detailed reports on the tickets and projects they have managed throughout the week
• Presenting weekly, monthly, quarterly business reviews to leadership

Requirements

• 1+ year(s) of experience in software development lifecycle, large-scale computing, modeling, cyber security, anomaly detection, Security Operations Center (SOC) detection, threat analytics, security incident and event management (SIEM), information technology (IT), and operations incident response
• Bachelor's Degree in Statistics, Mathematics, Computer Science, related field, or work equivalent
• Must possess an Exceptional Customer Service attitude
• Strong knowledge of SQL and information security disciplines
• Comprehensive understanding of Microsoft client and server operating systems, Microsoft Cluster software, NEC Express Cluster, and associated installation, configuration, support, and management best practices preferred
• Strong organizational, analytical, and interpersonal skills
• Ability to communicate complex technical concepts effectively both orally and in writing
• Ability to execute with a sense of urgency
• Provide expertise regarding personal computer hardware and software, network hardware (file server, NIC, cabling), network operating systems (e.g. Windows server), and Windows XP and later
• Experience in dealing with PC hardware and software manufacturers and dealers and possess the ability to plan and direct the growth and expansion of PC networks, both wide area and local to train new users concerning LAN/WAN network

Nice-to-haves

• Physical Security Certifications, CISSP, CISA, CISM, SANS, GCIA, GCIH, OSCP, and/or Security+ certification
• Some field service of Access Control / Video systems preferred