Physical Security Enablement IV

Equinix, Inc. • San Jose, CA

44d

About The Position

Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Requirements

• Typically requires a high school diploma and 2-4 years of equivalent work experience

Responsibilities

• Work Orders
• Supports moderate security installations/de-installations
• Handles moderate non-standard work requests for security custom orders internally and externally; based on scale, may also require vendor coordination
• Supports tracking of customer security ticketing orders, including: reporting requirements and audit requests
• Involved in supporting senior team members with the development and distribution of Request for Proposals (RFPs) to vendors for moderate-scale security infrastructure projects requiring multiple bidders
• Coordinates auxiliary equipment and machines with problem solving and minor repairs to avoid/minimize downtime; may support the troubleshooting and maintenance of office security equipment, if necessary
• Incident Management
• Responds to moderately difficult on-site security incidents and events, including moderate security failures, problems and delays
• Assists with reporting and root cause analysis relating to moderately difficult security incidents
• Has substantial understanding of the security incident decision matrix and properly reports security incident declarations with the Equinix Operations Center (EOC); works with stakeholders for potential Internal Incident Report (IIR)/Post Incident Report (PIR) response
• Facility / Infrastructure Maintenance
• Supports moderate issues for local security, in responding to and resolving issues and/or condition reports for the ACS (Access Control System) and VMS (Video Management Systems), in accordance with policies and procedures
• Supports preventative maintenance for security infrastructure, according to the standard operating procedures, for on-time and accurate security patching and updates
• Participate in moderate customer-facing support requests, including: negotiated audits, security custom orders and cage build initiation
• Coordinates asset inventory for security IP address management, including: tracking and distributing IP addresses for security equipment.
• Vendor Management
• Supports moderate security vendor work associated to customer-facing security buildouts and internal security infrastructure requests
• Coordinates with the site management team to interface with third party auditors to support fulfilling internal and external auditory requirements
• Site Administration
• Has substantial understanding of security processes and procedures and quality control initiatives to ensure they are followed and adhered to
• Analyzes and maintains security drawings and site-specific supporting documentation
• Collaboration
• Provides assistance to security stakeholders during moderately difficult maintenance activities
• Communicates with stakeholders to properly coordinate security installations impacting facility infrastructures
• Partners with security teams to implement and validate system upgrades and provide recommendations
• Supports cross-functional teams on new builds and expansions

Benefits

• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees