Physical Evaluation Board Liaison Officer Assistant PEBLO ASST (25429)

LTSi - Laredo Technical Services, Inc.

51d • $23 - $24 • Onsite

About The Position

The primary purpose of this position is to serve as an administrative assistant for the Physical Evaluation Board Liaison Officer (PEBLO) in the Medical Evaluation Board (MEB) program, Disability Evaluation System (DES), Temporary Disability Retirement Listings (TDRL) and TRICARE Operations Patient Administration service. Individual will perform various clerical and administrative duties such as initiation and processing of health care forms, documents, medical documentation and reports used in patient administration.

Requirements

• Must have High School diploma or General Educational Development GED) equivalency
• Basic medical terminology required
• Minimum of six months experience within the past year related to working in a medical environment with emphasis on healthcare and customer service
• A fully qualified typist with a minimum of 50 WPM is required
• General office administrative and clerical skills to perform receptionist duties and answer telephones
• Office automation skills consistent with accomplishing clerical, statistical and data entry tasks in support of the administrative work of the office, using an automated data processing (ADP) system
• Ability to communicate effectively, both orally and in writing

Responsibilities

• MSS Personnel shall follow the MTF Standard Operating Procedures (SOPs) to provide administrative support to the MTF
• MSS Personnel shall receive, greet, and inform patients, visitors, and hospital personnel and provide accurate responses in a friendly, courteous, and concerned manner
• MSS Personnel shall fax, cony, scan, print, and type documents to complete daily tasks listed within this contract and the MTF SOPs
• MSS Personnel shall utilize the Composite Healthcare System (CHCS), the Armed Forces Health Longitudinal Technology Applications (AHLTA), and various other databases in support of patient care and to satisfy administrative requirements
• MSS Personnel shall maintain a level of productivity comparable with that of other individuals performing similar services
• MSS Personnel shall provide a variety of clerical and patient contact services to the Medical Evaluation Board (MEB) staff, patients, and Physical Evaluation Board (PEB) Liaison Officer (PEBLO). Contractor support is required to assist the MEB Department at the MTF to achieve its Integrated Disability Evaluation System (IDES) goals and objectives. Contractor support contributes to the timely processing of active and reserve component service member case records through IDES. Services also support members who are processing to the Temporary Disability Evaluation Board and the Permanent Disability Evaluation Board, as well as Limited Duty (LIMDU) boards
• MSS Personnel shall assemble and maintain MEB case records following MTF guidelines for case record assemblage that are illustrated in SECNAVINST 1850.4E (httn://www.nublic.navy.mil/asnmra/corb/PEB/Documents/References/SECNAV%20INST%201850_4e.pdf) Examples of MEB case record “maintenance” include correct chronological filing of test results and other reports and forms in case records for professional staff review and reference; printing and filing of required online health records from AHLTA. MSS Personnel shall retrieve and return service member health records to the Medical Records section of the MTF, as needed to provide quality, timely patient care
• MSS Personnel shall review case records for administrative accuracy and verify completion of administrative record requirements by the provider (e.g. signatures, date of service). MSS Personnel shall send government-approved case records to the PEB. 5.4.9. MSS Personnel shall route provider dictations and boards through hospital staff per MTF routing instructions. Associated services include coordination of administrative actions and edits among various internal MTF departments. This service is performed within administrative processing standards defined in SECNAVINST 5216.5D, DoN Correspondence Manual, most recent version.
• MSS Personnel shall provide printed and routine, non-technical information about medical boards and medical board processing to scheduled and walk-in patients and others who inquire. MSS Personnel shall respond to routine, non-technical requests for information. MSS Personnel shall advise patients regarding policies related to hours of operation and services offered by the Department
• MSS Personnel shall maintain orderly patient appointment schedules and assist patients by helping them make timely follow-up appointments, reminding them of scheduled appointments, and by notifying them of appointments. MSS Personnel shall provide the patient with the appropriate paperwork for follow-up appointments and post-LIMDU officer counseling and suitability screenings
• MSS Personnel shall use MTF computer systems to manage department activity, including data input and tracking in Limited Duty Sailor Marine Readiness Tracker (LIMDU SMART), CHCS, Veterans Tracking Application (VTA), AHLTA, Army Knowledge Online (AKO), Navy Knowledge Online (NKO), and other automated systems that may come on-line during the term of the contract. Accuracy of the data entry is paramount to the accuracy of the MTF's reports to higher authority and to internal process monitoring
• MSS Personnel shall provide administrative services related to the processing of medical boards and efficient operation of the Department. Such activities include word processing, photocopying, facsimile transmissions, telephone management and communication with patients and providers, appointment scheduling for the Department, verification of patient’s identifying and demographic information, distribution of administrative materials, internal mail
• MSS Personnel shall be responsible for the effective application of policy/procedure and other related managerial tasks and provides information to various agencies on the status of all activities under his/her case workload (e.g. MEB/PEB processing, Line of Duty (LOD) management, and the tracking/medical statistical reporting)
• MSS Personnel shall obtain, assemble and forward all documents and records required by the PEB to the appropriate staff
• MSS Personnel shall accomplish all actions essential for prompt, effective and adequate caseload processing. In discharging these tasks, MSS Personnel shall communicate directly with the members’ commander or supervisor to obtain any required information or assistance
• MSS Personnel shall maintain communication with command representatives, case managers, recovery care coordinators, and administrative representatives to obtain required information or assistance
• MSS Personnel shall educate members whose cases are likely to be referred to the PEB. Examples of education include assuring that the member has an opportunity to read the medical board report and narrative summary prior to PEB referral; educate members about signed statements to the PEB and assist the member to resolve questions concerning the content of the MEB or narrative summary. In cases where the member is mentally incompetent or where the attending physician has determined that release of information to the member would be deleterious to the member’s well-being, education shall be provided to next of kin on behalf of the member. A detailed account of other specific counseling tasks and related services is available in the Policy Guidance on Operating Procedures and Processes for the Disability Evaluation System Program at Navy Medical Treatment Facilities and Non-participating Medical Treatment Facilities (See link in 2.8.)
• MSS Personnel shall educate members about estimated severance pay, retired pay and computation methods, Permanent Disability Retired List (PDRL) compensation and computation methods, disability severance compensation and computation methods, and estimation of VA compensation and computation methods
• MSS Personnel shall accomplish the tasks associated with each stage within these established timeframes as follows: Stage 1: Average referral stage time: Goal is 10 calendar days (active duty)/30 calendar days (reservist) Stage 2: Average claim development stage time: Goal 10 calendar days (active duty)/30 calendar days (reservist) Stage 3: Average medical evaluation stage time (VA Stage): Goal 45 calendar days (active duty and reservist) Stage 4: Average Military Treatment Facility (MTF) MEB stage time: Goal 35 calendar days (active duty and reservist)

Benefits

• Health
• Dental and Vision
• 401(k)
• Vacation
• Sick Leave
• 11 Paid Federal Holidays including: New Year’s Day Martin Luther King, Jr. Day Presidents Birthday Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees