Photographer

Norwegian Cruise Line Holdings Ltd.•Mesa, AZ

43d•Onsite

About The Position

The Photographer will work within and learn from a team to create and sell warm and personal photography experiences that our guests can use to celebrate and share their cruise vacation. They will learn how to capture and engage our guests in a variety of settings both on board and ashore to produce high quality products sold in our Photography storefront. They will form an integral part of a multifaceted department that includes several different Photo businesses including Portrait, Souvenir and Wedding photography along with a full retail store. Under the guidance of the Photo Management team, they will deliver their assigned image counts and sales targets while providing guest satisfaction in all department areas to achieve budgeted goals. Proactively greet guests in the photo gallery and assist guests in using digital photo kiosks and make selections of their favorite photos and packages. Clearly explain the products and services to guests and always open and close Guest interactions using effective sales techniques. Photograph all requested events onboard and ashore as scheduled by the Photo Manager. Meet established performance goals. Deliver excellent customer service by presenting a friendly, warm, and calm attitude towards guests and crew. Competently use and be familiar with a range of photographic equipment, including but not limited to digital SLR cameras, portrait studio equipment, computers and image editing software. Ensure photographs are captured correctly and tagged with the guest cabins per instruction from Photo manager and Assistant Photo Managers. Wear mascot costumes inside/outside the ship for photo shoots when required, engaging guests with lively energy and enthusiasm at all times. Uses POS to accurately charge each transaction as directed by management. Participates attentively in training and staff meetings with management. Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

Requirements

Minimum of six (6) months experience in a customer service and/or retail sales environment is required
Minimum of six (6) months experience as a professional photographer or a certificate of completion from a training course specific to cruise ship photography.
Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
High school diploma or foreign equivalent is required.
Must enjoy interacting with guests, photographing and selling in a high paced environment.
Consistently communicates with tact and diplomacy at all levels.
Possess the motivation to excel in all aspects of job duties and responsibility.
Willingness to embrace all company values.
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Able to work 7 days a week
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates

Nice To Haves

Bachelor’s Degree or foreign equivalent from a recognized educational institution is preferred.
Relevant experience may substitute for this educational preference at an equivalent rate.

Responsibilities

Proactively greet guests in the photo gallery and assist guests in using digital photo kiosks and make selections of their favorite photos and packages.
Clearly explain the products and services to guests and always open and close Guest interactions using effective sales techniques.
Photograph all requested events onboard and ashore as scheduled by the Photo Manager.
Meet established performance goals.
Deliver excellent customer service by presenting a friendly, warm, and calm attitude towards guests and crew.
Competently use and be familiar with a range of photographic equipment, including but not limited to digital SLR cameras, portrait studio equipment, computers and image editing software.
Ensure photographs are captured correctly and tagged with the guest cabins per instruction from Photo manager and Assistant Photo Managers.
Wear mascot costumes inside/outside the ship for photo shoots when required, engaging guests with lively energy and enthusiasm at all times.
Uses POS to accurately charge each transaction as directed by management.
Participates attentively in training and staff meetings with management.
Performs other related duties as assigned or as directed.
Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.