Phone Triage Representative

Heart & Vascular Partners

1d•Onsite

About The Position

The Telephone Triage role is primarily responsible for answering incoming calls to assist in meeting patient needs. Duties include but are not limited to scheduling appointments, registering new patients into the EPM software, and screening other requests.

Requirements

High school or GED required.
Computer knowledge required; electronic medical records (EMR) highly preferred.
Must have excellent customer service skills.
Must be detail oriented and able to multi-task.
Excellent oral and written communication skills.
Must be self-motivated individual.
Strong interpersonal skills.
Able to work independently with minimal guidance and as part of a team.
Required sitting for a prolonged period, answering calls and reading computer screen.

Nice To Haves

Multilingual and American Sign Language (ASL) a plus!

Responsibilities

Answer telephones in the telephone triage department as required to respond to inquiries made by patients and other physicians’ offices and other medical facilities.
Screen and route patient calls to other departments efficiently, when needed.
Complete detailed patient phone notes and flags and send them to appropriate staff.
Responsible for scheduling new, current, follow –up, rescheduling, and canceling patient appointments and testing for 14 Physicians, and various departments.
Complete new patient registration using computerized automated scheduling system.
Identifying patient needs clarifying information requested.
Mailing patient instructions for testing as requested.
Complete new hospital consults form as requested.
Collect all necessary demographic information including insurance data.
Fax appropriate medical documentation as requested by other physicians’ offices.
Perform other duties as assigned.
Must be flexible to work overtime as needed.