Phone Triage Nurse
About The Position
Acton Medical Associates, PC is a community-oriented group committed to the highest quality of care. We are currently hiring full time RNs and LPNs for our busy primary care practice to work as on site phone triage nurses for our Pediatrics Departments. Responsibilities include the following. Other duties may be assigned. Triage patients over the telephone. Assesses and evaluates their concerns. This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary. Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc. Teach patients (and parents/guardians/family members) about diagnosis, treatment, medications and diet. Provides emotional support to patients and parents. Coordinates patients' needs with all other departments as needed. Complete all required paperwork and documents care rendered in all appropriate locations. Use the electronic medical record to document patient care and to communicate with providers and other staff regarding same. Refill patient prescriptions adhering to principles of safety and medical knowledge. Responsible to assist staff members and to stay current with procedures, policies: and protocols. Maintains patient confidentiality. Acton Medical Associates, PC is an equal opportunity employer. AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law. Our typical hiring range for this position is $30.00 - $34.00 per hour.
Requirements
- Current Massachusetts licensing and CPR certification required.
- Electronic medical record knowledge.
- Weekend and holiday rotation required (1-2 per month)
Nice To Haves
- Experience with phone triage in a group practice preferred.
- EClinicalWorks experience a plus.
Responsibilities
- Triage patients over the telephone.
- Assesses and evaluates their concerns.
- This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary.
- Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
- Teach patients (and parents/guardians/family members) about diagnosis, treatment, medications and diet.
- Provides emotional support to patients and parents.
- Coordinates patients' needs with all other departments as needed.
- Complete all required paperwork and documents care rendered in all appropriate locations.
- Use the electronic medical record to document patient care and to communicate with providers and other staff regarding same.
- Refill patient prescriptions adhering to principles of safety and medical knowledge.
- Responsible to assist staff members and to stay current with procedures, policies: and protocols.
- Maintains patient confidentiality.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
