Phone Support Representative - Journeys (Onsite)

Journeys • Lebanon, TN

235d

About The Position

We are seeking dedicated and customer-focused individuals to join our team as Phone Support Representatives at Journeys. This is a full-time opportunity with the potential for long-term career growth. In this role, you will handle inbound customer calls—assisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Requirements

• Previous customer service or retail experience is preferred but not required.
• Strong verbal and written communication skills, including proficiency in English grammar and syntax.
• Ability to connect with customers and respond effectively to their needs.
• Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
• Ability to quickly learn, assess issues, and provide clear and accurate solutions.
• Professionalism in handling and de-escalating conflicts.
• Must meet a minimum speed and accuracy requirement on a typing test assessment.
• Must be able to work 40 hours per week, scheduled in 8-hour shifts during the specified hours of operation.

Responsibilities

• Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Ensure the safety and privacy of customer data by following all company policies and procedures.
• Perform other duties as needed to support overall business operations.

Benefits

• Weekly Pay: Enjoy the convenience of receiving your pay on a weekly basis.
• Paid Training: Start with two weeks of fully paid training to set you up for success.
• Supportive Team Environment: Join a collaborative and inclusive team that values your contributions.
• Comprehensive Benefits Package, including medical, dental, and vision insurance.
• 401(k) retirement plan.
• Mental health wellness and support resources.
• Prescription benefits.
• Education assistance and student loan debt repayment support.
• Domestic partner allowance.
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: No Education Listed