Phone Selling Specialist

Freudenberg Group • Plymouth, MI

2d

About The Position

Working at Freudenberg: We will wow your world! Responsibilities: Support General Industry sales by qualifying leads and helping acquire new business. Serve as the primary contact for customer inquiries, ensuring timely responses and follow‑up. Manage CRM activities and documentation, acting as a CRM subject matter expert. Maintain accurate customer master data, pricing, and specifications in SAP. Follow up on quotes and open items to gather feedback and drive closure. Partner closely with Sales and Operations to support account growth and timely information flow. Assist Account Managers by managing smaller accounts and supporting customer initiatives and reporting. Qualifications: Associate’s degree in Business or a related field. 3+ years of Inside Sales or Customer Service experience using SAP. Strong verbal and written communication skills, with a focus on phone-based selling. Highly organized, detail-oriented, and able to manage multiple priorities. Proficient in Microsoft Office, ERP, and CRM systems. Intermediate Excel skills preferred. Ability to build strong internal and external partnerships to achieve sales goals. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg-NOK General Partnership Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Requirements

• Associate’s degree in Business or a related field.
• 3+ years of Inside Sales or Customer Service experience using SAP.
• Strong verbal and written communication skills, with a focus on phone-based selling.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Proficient in Microsoft Office, ERP, and CRM systems.
• Ability to build strong internal and external partnerships to achieve sales goals.

Nice To Haves

• Intermediate Excel skills preferred.

Responsibilities

• Support General Industry sales by qualifying leads and helping acquire new business.
• Serve as the primary contact for customer inquiries, ensuring timely responses and follow‑up.
• Manage CRM activities and documentation, acting as a CRM subject matter expert.
• Maintain accurate customer master data, pricing, and specifications in SAP.
• Follow up on quotes and open items to gather feedback and drive closure.
• Partner closely with Sales and Operations to support account growth and timely information flow.
• Assist Account Managers by managing smaller accounts and supporting customer initiatives and reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees