Phone Sales & Customer Success Representative

Grit PPO • Croton-on-Hudson, NY

92d

About The Position

We're looking for a dynamic and results-driven Call Center Rockstar to join our vibrant team at Grit PPO. In this role, you will be the first point of contact for customers, addressing their inquiries, managing service requests, and promoting our client’s services. The ideal candidate thrives in a fast-paced, high-volume environment, possesses exceptional communication skills, and has a passion for delivering outstanding customer service. This position offers a competitive salary plus commission opportunities based on performance.

Requirements

• Minimum of 2 years experience in a call center or customer service role, preferably in a sales environment.
• Proven ability to handle high call volumes.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Experience with CRM software and multiple communication platforms.
• Detail-oriented and organized, with the ability to multitask.
• Flexible with scheduling, including availability for evening and weekend shifts.

Nice To Haves

• Bilingual skills are a plus.

Responsibilities

• Address customer inquiries and manage service requests.
• Promote client services to customers.
• Handle high call volumes (100+ calls/day) while maintaining a professional demeanor.
• Engage customers and convert inquiries into sales.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Flexible Spending Account & MetLaw
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees