Phone Premium Auditor

Encova•Columbus, OH

5d•Hybrid

About The Position

Encova Insurance has an opening for a Phone Premium Auditor to work a hybrid schedule from either our Columbus, Ohio or Charleston, WV locations. JOB OBJECTIVE: The Phone Premium Auditor performs auditing duties primarily as phone audits of of businesses and corporations to determine the proper reporting and payment of insurance policy premiums. Mail audits may also be completed by the Phone Premium Auditor as assigned. The Phone Premium Auditor works from a central office location with minimal travel, supporting an assigned territory or designated business segments to perform auditing services.

Requirements

High school diploma required.
Bachelor’s degree preferred; accounting, insurance or business emphasis preferred.
Accounting or auditing experience strongly preferred.
Insurance experience is a plus.
Ability to analyze and interpret accounting records.
Proficient in use of spreadsheets to include but not limited to Excel.
Ability to navigate and effectively use accounting, auditing or insurance systems.
Ability to advise policyholders on how to provide proper records necessary to conduct audits using NCCI, PCRB, WCRB and/or other states’ classifications and rules.
Ability to establish and maintain effective working relationships.
Strong customer service orientation.
Strong oral and written communication skills.
Ability to effectively organize, prioritize and complete assigned work.
Ability to work independently.
Ability to actively listen to internal and external customer requests and concerns and develop appropriate solutions.
Ability to identify customer needs and take appropriate action to meet those needs.

Responsibilities

Conduct audits primarily by phone examination of an employer’s accounting records to verify and record classification information to ensure premium payments are correct and in compliance with applicable laws.
May complete mail audits as assigned.
Prepare audit worksheets to support audit adjustments and recommendations, and document audit trail.
Develop and determine premium basis, earned premium, and classification in accordance with company, industry and government rules and regulations.
Effectively communicate audit results to internal and external customers regarding classification or payroll variances.
Ensure quality of audit through proper risk classification and exposure basis identification.
Maintain knowledge of current trends and developments in the field.
Use related internal systems as required to perform duties.
Non-essential function: other duties as assigned.