Phone Operator

Smithtown Toyota•Smithtown, NY

About The Position

Smithtown Toyota is currently looking for a full-time appointment scheduler/phone operator to answer inbound service calls and schedule service appointments for both of our busy shops. This is a high volume, fast paced position, so the ability to multi-task is very important. Automotive experience and/or experience scheduling appointments is a plus.Bilingual (Spanish speaking) is preferred. What we're looking for: Strong customer service and computer skills Candidates that are reliable and punctual Good understanding of computer software and other automotive technologies Quick learner with a positive attitude and a pleasant speaking voice Must be able to pass a drug test and background check prior to employment

Requirements

Strong customer service and computer skills
Candidates that are reliable and punctual
Good understanding of computer software and other automotive technologies
Quick learner with a positive attitude and a pleasant speaking voice
Must be able to pass a drug test and background check prior to employment

Nice To Haves

Automotive experience
Experience scheduling appointments
Bilingual (Spanish speaking)

Responsibilities

Greeting customers in a polite and professional manner
Scheduling service appointments
Answering basic questions regarding services (pricing, estimated timing, etc.)
Transferring customers to the appropriate staff member when necessary
Responding to voicemails left outside of business hours
Perform other duties as assigned by Management
Able to work weekdays and Saturdays between the hours of 7:00 am and 5:00 pm

Benefits

A competitive compensation package for the right candidate (hourly plus commission)
Health Insurance with generous employer contributions
Dental coverage plan available
401K Plans available with no waiting period
Paid holidays
Paid vacation
Paid sick days

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume