Phone Operator - PBX
About The Position
As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Requirements
- High School diploma
- 1 year of related work experience
- Bilingual in Spanish highly desired
Responsibilities
- Answers switchboard calls in a professional manner and treats callers with respect, courtesy and assists with information as needed.
- Answers all internal and hospital emergency related calls that require escalation to designated emergency teams.
- Uses online computer tools needed to seek information.
- Pages both clinical and non-clinical on-call personnel.
- Understands, interprets and dispatches all hospital emergency Codes and identifies communication action for each.
- Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
- Demonstrates a strong sense of urgency to all emergency calls.
Benefits
- Health benefits
- Life insurance
- Long-term disability coverage
- Healthcare spending accounts
- Retirement plan
- Paid time off
- Pet Insurance
- Tuition reimbursement
- Employee assistance program
- Wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
