Phone Operator| Part-Time| Iowa Events Center

Oakview Group•Des Moines, IA

62d•$12•Onsite

About The Position

The Phone Operator serves as the first point of contact for the Iowa Events Center, providing exceptional customer service and professional communication to all callers and visitors. This on-call, per-event position is responsible for answering and directing incoming calls, responding to inquiries, and assisting guests with event-related information in a courteous and efficient manner. The Phone Operator will maintain a thorough knowledge of current and upcoming events, facility operations, and staff contacts to ensure accurate information and prompt assistance. In addition, this role supports internal departments by routing calls to appropriate personnel, relaying messages, and providing general administrative support as needed. The ideal candidate demonstrates strong communication skills, attention to detail, and the ability to manage multiple inquiries while maintaining a friendly and professional demeanor at all times.

Requirements

High School diploma/GED or equivalent preferred
Ability to work independently and as part of a team
Ability to work in a high pressure, fast paced environment
Ability to work flexible schedule including nights, weekends and holidays as events require
Ability to multi task while maintaining strong attention to details
Exceptional customer service skills-outgoing and friendly personality required
Ability to communicate clearly and concisely in the English language, both orally and in writing
Working knowledge of Microsoft Word, Excel and Outlook

Responsibilities

Answer incoming calls to the Iowa Events Center
Assist with guest or clients with general questions
Assist with lost and found
Perform filing or other office related work
Provide excellent customer service assistance to internal and external clients
Serve as the first point of contact for guests and callers, providing courteous and professional customer service at all times.
Answer and direct incoming phone calls to appropriate departments or personnel efficiently and accurately.
Provide event-related information, including schedules, ticketing details, parking, and facility policies.
Greet and assist on-site visitors, ensuring a positive and welcoming experience.
Maintain up-to-date knowledge of current and upcoming events taking place at the Iowa Events Center.
Record and relay accurate messages to staff when necessary.
Operate multi-line phone systems and ensure calls are handled promptly and professionally.
Communicate effectively with internal departments to support seamless event operations.
Assist with general administrative and clerical tasks, such as updating contact lists, preparing materials, and maintaining logs.
Report any guest concerns, safety issues, or facility problems to the appropriate supervisor.
Uphold the Iowa Events Center's standards for professionalism, customer service, and confidentiality.
Perform other duties as assigned in support of event operations and guest services.