AYS Phone Operator- 2nd Shift

Le Meridien & Sheraton Charlotte Hotels•Charlotte, NC

1d•Onsite

About The Position

The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and service-oriented individuals for the position of Command Center/ Guest Service Agent to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 690-room dual complex with 65,000 sq. ft of meeting and conference space. As a Command Center/ Guest Service Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. The primary role of this person will be to answer hotel phone calls and deal with telephone inquiries. Scheduled hours will vary weekly between Monday-Sunday. Weekdays, weekends, and holidays are required. Second Shift 3pm to 11:30pm

Requirements

Weekend availability
Ability to work independently and remain motivated
Proven working experience in relevant field
Helpful with customer service
Professionalism along with speed and attention to detail
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

Answer hotel switchboard, transfer calls to guest rooms or other hotel facilities as requested.
Deal with telephone related requests from groups such as special extensions for calls, messages, etc.
Handle and close all guest requests using GXP (Centralized Guest Satisfaction System)
Communicate requests of hotel guests to appropriate departments to ensure guest satisfaction; open, follow-up on, and close cases on GXP to ensure task completion.
Handle emergency procedures such as calling fire department, paramedics, police, etc.
Ability to accurately use various office software.

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