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As a Mobile Phone and Computer Repair Technician, you will play a crucial role in keeping our customers connected by diagnosing and repairing various electronic devices, including mobile phones, computers, and tablets. This position requires you to engage directly with customers, whether in person, over the phone, or online, to provide a personalized customer experience. You will be responsible for assessing device issues, performing repairs, and ensuring that customers leave satisfied with the service provided. Your work will take place inside a repair store, where you will utilize your technical skills and customer service abilities to resolve equipment problems effectively. In this role, you will be expected to meet or exceed key performance objectives, including service and repair metrics. You will manage repair inventory, which involves tracking new parts and recording inventory volumes. Your ability to communicate effectively with customers and work collaboratively with your team will be essential to your success. We provide training to ensure you become an expert in device repair, allowing you to deliver a superior customer experience. This position offers flexibility in scheduling, with opportunities for full-time, part-time, contract, temporary, or internship roles. You will have the chance to work in a dynamic environment where your skills in technical support and customer service will be put to good use.
