Phone and Chat Specialist
About The Position
Help our essential workers get to the frontlines! We are looking for phone and credential specialists to play a part in connecting nurses with healthcare facilities needing to fill shifts. You will navigate online to verify the nurses’ credentials after they’ve selected the healthcare facility they would like to work with. You’ll then follow-up with the nurse with a written message to confirm if their credentials are valid for that facility. You will also be handling follow up phone calls with those checking on the status of picking up shifts. Join Five Star Call Centers and become part of this critical team helping our essential healthcare workers. This is work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications 1 year of customer service or customer support experience 1 year of previous call center or office background experience required Technical savvy Previous remote work from home experience a plus Quick learner and able to work independently Strong phone and verbal communication skills along with active listening A background check applicable with state and federal laws is required Responsibilities Manage large amounts of inbound or outbound calls in a timely manner Manage multiple chat channels at one time Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Perform Data Entry and Customer Service skills Be able to navigate on-line efficiently Work requests/records received for those requesting to sign up for a shift Identify customers' needs, research to see if request has credentials needed Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested $14 - $14 an hour Shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance Work hours - Shifts between 7:00am-7:00pm (CST) Work Days - Mon-Fri and rotating weekends Paid Training - 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST) Status -Full Time 40 hours Five Star Call Centers values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star Call Centers is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Requirements
- 1 year of customer service or customer support experience
- 1 year of previous call center or office background experience required
- Technical savvy
- Previous remote work from home experience a plus
- Quick learner and able to work independently
- Strong phone and verbal communication skills along with active listening
- A background check applicable with state and federal laws is required
Nice To Haves
- Previous remote work from home experience a plus
Responsibilities
- Manage large amounts of inbound or outbound calls in a timely manner
- Manage multiple chat channels at one time
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research and provide solutions and/or alternatives
- Access company and client resources provided to accurately handle the call
- Perform Data Entry and Customer Service skills
- Be able to navigate on-line efficiently
- Work requests/records received for those requesting to sign up for a shift
- Identify customers' needs, research to see if request has credentials needed
- Skillfully change from one task to another without loss of efficiency or composure
- Be available at your desk, maintaining punctuality and attendance at all scheduled times
- Remain positive and professional in all customer interactions
- Flexibility to cross train as requested
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
