PHO - Night Manager

70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix • Atlanta, GA

82d

About The Position

The Night Hotel Manager oversees all hotel operations during the overnight hours, ensuring the highest level of guest service, safety, and operational excellence. This leadership role acts as the primary manager on duty, representing executive management in their absence and ensuring that all departments operate in alignment with the hotel’s service standards, brand values, and policies.

Requirements

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 3–5 years of progressive hotel front office experience, with at least 1 year in a supervisory or managerial role.
• Experience in a luxury or five-star hotel environment strongly preferred.
• Proficient in PMS (Infor HMS or similar), MS Office Suite, and night audit procedures.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent written and verbal communication abilities.
• Ability to remain calm and composed in high-pressure situations.

Responsibilities

• Serve as the main point of contact for all guest inquiries, concerns, and emergencies during the overnight shift.
• Ensure all guests receive personalized, anticipatory, and discreet service consistent with luxury hospitality standards.
• Monitor guest arrivals, departures, and VIP activities to ensure seamless experiences.
• Resolve guest complaints promptly and professionally, documenting all incidents and follow-up actions.
• Supervise overnight operations across all departments including Front Office, Security, Housekeeping, and Engineering.
• Review and audit the daily financial transactions, ensuring accuracy in postings, adjustments, and settlements.
• Verify the completion of the Night Audit and assist the accounting team in reconciling daily revenue.
• Conduct property walks to ensure cleanliness, security, and brand presentation throughout the hotel.
• Manage overbooking situations, late check-outs, and emergency room relocations with discretion and efficiency.
• Lead, support, and motivate overnight staff, maintaining a calm and professional presence.
• Conduct nightly briefings and ensure seamless communication between day and night teams.
• Train and coach team members on guest service standards and hotel policies.
• Ensure compliance with hotel safety, security, and emergency procedures.
• Prepare nightly reports for the Director of Front Office and Hotel Manager.
• Document guest feedback, incidents, and operational challenges for management review.
• Coordinate with accounting on revenue discrepancies and adjustments as needed.
• Monitor key performance metrics and recommend process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree